What are the responsibilities and job description for the Police Command Center Operator position at COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A?
The Opportunity: Police Command Center Operator
The Port of Virginia – Virginia Port Authority is seeking a Police Command Center Operator to provide 24/7 assistance for the Port Police & Security department by responding to calls, monitoring cameras, accessing control systems, dispatching emergency resources, and actively controlling radio traffic of the department.
What You'll Do: Responsibilities
- Answer and process calls for service regarding incidents and accidents. Obtain and disseminate information, such as the nature of the issue, location, and priority to relevant police personnel. Access and dispatch units according to established procedures.
- Assist officers in patrol activities and investigations with NCIC/VCIN and DMV information. Prepare related paperwork and records.
- Assist non-emergency calls and customers requesting information while maintaining a courteous and helpful manner.
- Monitor radio traffic of multiple channels and process requests of police personnel as needed. Monitor and operate surveillance video for irregular or illegal activity.
- Communicate and interact with federal, state, and municipality officials to exchange information and resolve issues or concerns.
- Perform data entry of various records into the Computer Aided Dispatch System (CAD). Maintain detailed documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched. Perform research as needed.
- Identify and troubleshoot departmental communication equipment. Place requests for service to faulty equipment
- Ensure public records and information are managed, maintained, and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures.
- Ensures compliance with all security, safety, and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concerns to Manager.
- All other duties as assigned.
Who You Are: Qualifications
- High School diploma or GED equivalent required.
- Must be able to work any shift within a 24-hour period, 7 days a week, including nights, weekends and holidays.
You Should Know: Disclosures
The Port of Virginia is an Equal Opportunity Employer and therefore does not discriminate on the basis of age, sex, race, religion, disability or national origin.
Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing, Fit for duty Physical, Other records or information related to the candidate's suitability for the position.
Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card).
