Mortgage Loan Originator (Member Advantage Mortgage)

General Summary:

The Mortgage Loan Originator (MLO) will play a pivotal role in originating first mortgage loans by cultivating strong and mutually beneficial relationships with third-party partners such as Realtors, Builders, Financial Professionals, and the general public within a designated territory surrounding credit union offices. The MLO will proactively engage with prospects through cold calls, follow-up on leads, and respond promptly to client inquiries. The incumbent in this role must ensure an enjoyable and seamless mortgage experience for customers.

This is a 100% commission-based position offering unlimited earning potential for high performers.

Essential Functions:

• Originate new mortgage loan applications by developing referral relationships within the community, specifically with the real estate community by making sales calls to prospective mortgage referral partners.
• Be available by phone or in person to help members (or potential members) in the branch office when the credit union has uncovered a need for mortgage expertise.
• Interview loan applicants to obtain personal and financial information, answering questions, and educating applicants on beneficial products.
• Analyze member’s financial status, credit, and property evaluation to determine feasibility and the proper loan program.
• Document all sales activities in company provided tracking system and keep credit union informed of lead status at all times.
• Participate in branch meetings, branch sales events, and maintain a positive work environment within the branch.

Education and Experience:

• Must be NMLS Licensed (completion of federal and state licensing requirements)
• 3-5 years of successful experience originating, processing, or underwriting residential 1-4 family mortgages to the findings of Loan Prospector, Desktop Underwriter, or other proprietary automated underwriting system.
• 3-5 years outside sales experience required, preferably in mortgage sales and including proven ability to handle multiple tasks and stressful situations.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Knowledge of mortgage documents such as deed of trust, appraisals, and closing disclosures.
• Ability to successfully organize, prioritize, and manage multiple responsibilities.
• Ability to handle a heavy workload.
• Capacity to accurately speak and translate documents, emails, and other written materials from English to Spanish and vice versa, strongly preferred.

Tools and Equiptment Used:

• All available general office equipment as needed.
• All available computer software and hardware as needed.

Working Relationships/Contacts:

• Daily, personal/written/phone contact with operations staff.
• Daily, written/phone contact with realtors, title agents, and their staff.

Physical Demands:

Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from prolonged work at the computer. Individual must be able to travel to complete applicable assignments, projects, and training. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels. Occasionally may be required to lift 25 pounds.

Working Conditions:

Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.

Internal work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External work may require some travel to other branch locations. Overnight travel for required training and/or corporate events may be required on occasion.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• The position that you are applying for has a pay based on performance compensation structure. Compensation for this role is 100% commission based. Please confirm that you would still like to move forward with the application process.

Ability to Commute:

• Harrisonburg, VA 22802 (Required)

Ability to Relocate:

• Harrisonburg, VA 22802: Relocate before starting work (Required)

Work Location: Hybrid remote in Harrisonburg, VA 22802