What are the responsibilities and job description for the Concierge position at Commonwealth Senior Living?
The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.
Shift: As needed
Qualifications
Shift: As needed
Qualifications
- High school education or equivalent required.
- Must be able to read, write, speak and understand the English language.
- Prior experience in working with public.
- Basic computer skills preferred.
- Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
- Good physical and mental health; PPD screening required.
- Must have an interest in people, especially the geriatric population.
- Ability to work without close supervision and to follow verbal and written instructions.
- Must use tact and courtesy in dealing with staff, residents, their families and visitors.
- Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
- Must be willing to perform non-professional duties.
- Must be level-headed in emergency situations and have an acute sense of responsibility.
- Must possess a spirit of cooperation and enthusiasm.
- Must attend all mandatory company meetings and specified training sessions.
- Must maintain confidentiality.
- Receive guests and visitors, having them sign in.
- Assist visitors in finding resident rooms.
- Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
- Announce appointments and arrivals to appropriate staff.
- Type memos, correspondence, reports, and other documents as requested.
- If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
- Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
- Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
- Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
- Assemble and maintain admission and information packets.
- Keep front desk and lobby area neat and organized.
- Perform any other duties assigned by Business Office Manager or Executive Director.
- Other duties as assigned
- Models the core values of the company:
- We Care About People
- We Do the Right Thing
- We are Passionate, Have Fun, and Celebrate Success
- We Speak Up! It’s Our Responsibility
- We Take Ownership and Add Value
- We are Respectful
- Ensures all personnel exemplify the core values of the company at all times.
- Create and drive the sales culture at the community.
