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Enrollment Services Representative 2 - Direct Loan Processor

Commonwealth University of Pennsylvania
Bloomsburg, PA Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 5/24/2025

Please see Special Instructions for more details.

  • For full consideration, applications must be received by April 2, 2025.
  • Finalists for this position must communicate well and successfully complete an interview process.
  • Completing this search is contingent upon available funding.

Posting Details

Posting Details

Posting Number
S261

Classification Title
Enrollment Services Representative 2

Working Title
Enrollment Services Representative 2 - Direct Loan Processor

Department
Financial Aid Student Engagement & Retention Initiatives

Home Campus
Bloomsburg

City
Bloomsburg

State
Pennsylvania

Zip Code
17815

Bargaining Unit
AFSCME - Agreement

Work Location
Home Campus

Position Type
Staff

Temporary/ Permanent
Permanent

Full-time/ Part-time
Full-Time

If Part-time, specify percentage (Examples: 0.75; 0.50; 0.25)

Benefits
The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:
  • Medical and prescription drug benefits.
  • Generous retirement plans, two options:
    • Alternative Retirement Plan (ARP)
    • State Employees’ Retirement System (SERS)
  • Tuition benefits for employees and dependents.
  • Paid time off.
  • Employer-paid dental and vision benefits.
  • Employer-paid life insurance.
  • Voluntary insurances and additional retirement programs.
*Specific benefits may vary based upon university, employee group and/or collective bargaining unit. Visit: http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.

To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.

Start Time
8:00 AM

End Time
4:30 PM

Hours Per Week
37.5 hours per week

Days Worked (Check all that apply)
Mon, Tues, Wed, Thurs, Fri

Salary
$44,890.00/Annual in accordance with the AFSCME CBA

Anticipated Start Date
4/1/2025

Anticipated End Date
N/A

Position Summary Information

Position Purpose
To review and analyze data applying financial aid principles and practices relating to the delivery of Title IV and institutional financial aid funds. Maintain information presented on internal and external financial aid website.

Description of Duties
  • Compile and submit data for purpose of certification of the Federal Direct Program. Includes reviewing student record for satisfactory progress, verification of enrollment status, housing, citizenship, academic level, selective service compliance, transfer evaluation, expected graduation date, etc.
  • Research inquiries from loan agencies of students in or pending default, and prepare document to assist in resolution of these situations.
  • Respond to students and parents regarding loan eligibility requirements. Advise students and parents with regard to overall financial aid eligibility and processes.
  • Coordinate the entrance and exit process to show a clear audit trail of compliance with regulations required by federal law. Prepare correspondence to contact potential graduates, students who leave the institution, and students who drop to less than half-time status. Develops and maintains university internal financial aid website. This includes posting important information for staff knowledge, maintaining working links to federal/state resources and collaborating with other staff to post relevant training materials.
  • Develops and maintains university external financial aid website. This involves monitoring changes in regulations/procedures, monitoring for broken links, as well as posting documents and forms for student use. In addition, a quarterly review of content will be completed including suggestions for updates/changes/improvements.
  • Serves as lead representative for the Financial Aid Office for future website development/upgrades for Commonwealth University.
  • Assist the Director of Financial Aid in the conduct of financial aid projects and the preparation of reports to external agencies.

Decision Making
N/A

Fiscal Responsibility
Position is responsible for proper awarding, disbursement, and reconciliation of federal loan program which totals over $60 million annually

Supervisory Responsibility
N/A

Minimum Requirements Profile
Three (3) years of experience in the delivery of technical services and assistance to customers that involved the application of specific laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;
OR
An associate degree and one (1) year of experience in the delivery of technical services and assistance to customers or customers that involved the application of established laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;
OR
An equivalent combination of experience and training.

Preferred Qualifications
Experience working in Financial Aid, preferably in processing Federal Direct Loans.

Applicant Rating Criteria

Knowledge, Skills & Abilities
Knowledge of regulations pertaining to all Title IV aid programs.
Good organizational skills.
Knowledge of mathematical methods and ability to perform complex mathematical and logical problem solving.
Ability to establish and maintain effective working relationships with public and private reporting agencies, students, parents, and personnel in other campus departments.
Oral and written communication skills necessary to assure timely dissemination of information.
Knowledge of Microsoft Office(Word, Access, Excel, Powerpoint, Publisher) and website editing programs.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to establish and maintain effective working relationships.

Essential Functions
1. Sitting – 80%; walking – 10%; standing – 10%
2. Working indoors – 95% and Outdoors (for errands) – 5%
3. Frequent lifting of objects weighing less than 5 pounds
4. Occasional lifting of objects weighing 25 pounds.
5. Reaching for objects at, above and below shoulder
6. Occasionally twisting at waist, and stretching to reach objects
7. Basic math skills and reading skills including understanding written documents
8. Writing skills in preparing and organizing documents
9. Sensory skills, i.e. visual, hearing, and speaking
10. Keyboard skills

Posting Detail Information

Open Date mm-dd-yyyy
03/24/2025

Close Date mm-dd-yyyy

Open Until Filled
Yes

Special Instructions to Applicants
  • For full consideration, applications must be received by April 2, 2025.
  • Finalists for this position must communicate well and successfully complete an interview process.
  • Completing this search is contingent upon available funding.

Background Clearances
Offers of employment are conditional, pending successful completion of the background clearances mandated by Act 153 of 2014 and Board of Governors Policy 2014-01-A: Protection of Minors. In order to qualify for a provisional appointment, the Applicant Acknowledgement Consent Form, Provisional Hire Form, Pennsylvania State Police and Justifacts portion of the clearance process must be successfully completed prior to your start date. The remaining PA Child Abuse History Clearance and FBI Clearance must be successfully completed and returned as soon as possible within the first 90 days of employment.

Diversity Statement
At Commonwealth University we recognize our responsibility to continuously support a living, learning, and working environment that values the diverse contributions from all members of our campus community. Our commitment to diversity, equity and inclusion enriches our campus community and is instrumental to our institutional success. Commonwealth University strives to cultivate a campus climate that allows all members to embrace diversity, equity and inclusion as we achieve success both in and out of the classroom, in our work responsibilities, and in our professional lives beyond Commonwealth University. We uphold our commitment to DEI by:
  • Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.
  • Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.
  • Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.

Title IX/Clery
The University prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act.

The University also complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act, as amended by the Violence Against Women Act (VAWA). Title IX prohibits retaliation for asserting or otherwise participating in claims of sex discrimination. VAWA imposes additional duties on universities and colleges to investigate and respond to reports of sexual assault, stalking, and dating or domestic violence, and to publish policies and procedures related to the way these reports are handled. The University has designated the Title IX Coordinator (Jennifer Raup, Elwell Hall, ORL, 570-389-4808, jraup@commonwealthu.edu or titleixcoord@commonwealthu.edu), to coordinate the University’s compliance with Title IX and VAWA and to respond to reports of violations. The University has directed the Police Department to coordinate the University’s compliance with the VAWA-related Clery reporting requirements. For information on the University’s crime statistics, which is available in a publication called “Annual Security Report”, please contact Commonwealth University – Bloomsburg Police at 570-389-2211, Commonwealth University – Mansfield Police at 570-662-4900, or Commonwealth University – Lock Haven Police at 570-484-2278 or by accessing the following website: https://www.commonwealthu.edu/offices-directory/university-police/annual-security-report. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East – Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.

About Commonwealth University of PA
The Power of Three Bloomsburg, Lock Haven and Mansfield universities have joined forces to boldly transform higher education in our region and beyond. While we are uniting as Commonwealth University of Pennsylvania, you can expect a college experience that is anything but common.

We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.

We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.

We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.

Quick Link
https://commonwealthu.peopleadmin.com/postings/3764

Applicant Documents

Required Documents
  • Resume
  • Cover Letter
Optional Documents
  • Transcripts

Salary : $60 - $44,890

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