What are the responsibilities and job description for the Management Technician - University Disability Services position at Commonwealth University of Pennsylvania?
Please see Special Instructions for more details.
- For full consideration, applications must be received by March 30, 2025.
- Finalists for this position must communicate well and successfully complete an interview process.
- Completing this search is contingent upon available funding.
Posting Details
Posting Details
Posting Number
S254
Classification Title
Management Technician
Working Title
Management Technician - University Disability Services
Department
University Disability Services
Home Campus
Bloomsburg
City
Bloomsburg
State
Pennsylvania
Zip Code
17815
Bargaining Unit
AFSCME - Agreement
Work Location
Home Campus
Position Type
Staff
Temporary/ Permanent
Permanent
Full-time/ Part-time
Full-Time
If Part-time, specify percentage (Examples: 0.75; 0.50; 0.25)
Benefits
The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:
- Medical and prescription drug benefits.
- Generous retirement plans, two options:
- Alternative Retirement Plan (ARP)
- State Employees’ Retirement System (SERS)
- Tuition benefits for employees and dependents.
- Paid time off.
- Employer-paid dental and vision benefits.
- Employer-paid life insurance.
- Voluntary insurances and additional retirement programs.
*Specific benefits may vary based upon university, employee group and/or collective bargaining unit. Visit: http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.
To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.
Start Time
8:00
End Time
16:30
Hours Per Week
37.5 hours per week
Days Worked (Check all that apply)
Mon, Tues, Wed, Thurs, Fri, Varies
Salary
$44,890.00/Annual in accordance with the AFSCME CBA
Anticipated Start Date
April 7, 2025
Anticipated End Date
N/A
Position Summary Information
Position Purpose
This position provides data management support to ensure compliance with the American with Disabilities Act (ADA),Section 504 of the Rehabilitation Act, and serves as technical support in the University Disability Services (UDS) office to assist in accurate data collection, reporting and document preservation. This position also coordinates technology, programs, and services with current and potential students with disabilities, parents, school districts,instructors, student employees and outside providers and vendors, to facilitate students’ educational access.
Description of Duties
- Utilizes Accommodate software system to create queries for bi-annual reporting to the office of Institutional Effectiveness regarding number of students classified per particular disability.
- Provides data related to student use of various accommodations (e.×., lecture recording) to assist the Director is making needs-based purchases to better support the student experience.
- Provides analytic data to Director regarding how often students utilize Glean software so that the Director and staff have information to assist them in individual student planning meetings.
- Responsible for running queries related to GPA comparisons of student users prior to software use and post-software use to collect data to be used in bi-annual report.
- Responsible for tracking licenses and renewing licenses.
- Issues individual licenses for student users of Glean software across all campuses.
- Provides training for Glean software use to faculty/staff/students.
- Develop program recommendations with limited procedural guidance and work within disciplines such as management methods and disability program support activities.
- Develops, executes, and organizes queries, analytics and automated reports related to technological accommodations, data management systems, and student information systems.
- Designs electronic forms and confers with employees, Director, and the Division of University Affairs officials to collect needed information.
- Provides training and limited support to regional university staff on the use and capabilities of available information technology resources, coordinates data needs and requirements between the program staff and IT professionals across campuses with the support of local office personnel.
- Writes and sends office reports as needed to disability Director, students, faculty, staff as well as community and state agencies.
- Prepares reports of findings by presenting alternative approaches and recommending the most appropriate course of action.
- Updates/expands Student Master List. Oversees office records management including confidential active and inactive student files and general filing systems. Maintains strict confidentiality.
- Reviews descriptions, records, charts, layouts, and diagrams to determine the university structure or space utilization by applying information content against appropriate standards. This includes future technology needs-based projections on a limited capacity.
- Maintains daily appointment calendar as well as testing calendar. Answers questions, gives guidance regarding appropriate office requirements and procedures. Answers written and phone inquiries regarding all aspects of the office.
- Applies program logic and technical principles of management disciplines when preparing, monitoring, reviewing, and organizing records, with minimal procedural guidance, for Director’s determination of disability service provision.
- Continuously monitors and tracks provision of accommodations, i.e.: classroom support, note taking requests and exam requests to be ADA compliant.
- Coordinates and facilitates scheduling of semester exams, mid-terms and final exams taken by students in “separate location” according to individual accommodations.
- In conjunction with the Testing Center, administers placement testing, for students with disabilities.
- Coordinates all phases and processes of accommodative adaptive equipment (i.e. audio books, SmartPens, Lecture Recording Software, Grammarly, etc.) including procurement, maintenance of the equipment, and purchasing new/replacement equipment.
- Organizes and coordinates the equipment on loan. Establishes and maintains the equipment/technology inventory.
- Identifies and applies pertinent policy and program guidelines for both student technological accommodations as well as office systems.
- Contacts appropriate personnel to secure explanations for atypical situations, incomplete information, malfunctions or inaccurate data.
- Trouble-shoots when processes with equipment fails to work properly. Addresses issues/concerns of students and makes recommendations on alternate courses of action if necessary.
- Performs accommodative software program control activities while applying rules and regulations to the processing of adaptive software applications.
- Reviews adherence to instructions, plans, and standards for specifically assigned, disability related projects.
- Assists users of technological accommodations and maintains training resources.
- Schedules, coordinates and plans educational and training workshops and other events for the office.
- Assists office in high peak seasons with the following:
- Communicates new (or changed) policies, procedures and/or processes with students receiving disability services, as well as faculty, to ensure they understand the information.
- Talks with students to assess progress and address issues/concerns.
- Assists parents/students with understanding specific accommodations, identifies and refers to other campus departments for additional assistance.
- Arranges and coordinates mobility specialist to conduct the mobility training for the bus and information such as how to locate a particular class and/or building on campus.
- Discusses students’ accommodative needs with faculty/chairpersons to ensure understanding and ADA compliance.
- Contacts instructors, when necessary, regarding specialized accommodations or to discuss accommodative needs in preparation for the semester.
- Maintains control and efficiency of a complex office; practices continuous improvement of all principles; cross-trains in all aspects of office duties and responsibilities.
- Reviews and assesses completed disability identification forms and documentation. Prepares new student files and letters of acknowledgement.
- Assists and informs faculty, whose students use the services of this office, regarding ADA compliance and their responsibilities at the university. Maintains strict confidentiality in regard to FERPA regulations and student information.
- Coordinates all phases and processes of accommodative adaptive equipment, audiobooks, etc., including maintenance of the equipment, and purchasing new / replacement equipment. Organizes and coordinates the equipment on loan.
- Establishes and maintains the adaptive and office equipment/technology inventory.
- Performs student payroll for notetakers. Interviews, hires, schedules and monitors note takers, readers and scribes.
Decision Making
Responsible for developing/running reports/queries/analytics and reporting to the Director any issues, concerns, patterns that could impact the support being provided to students. Reports are shared with the Director in order to assist in the bi-annual reporting process.
Independent decisions are made concerning processes to be followed when identifying and coordinating with our software and technology needs [ie. Simplicity (Accommodate), Sonocent (Glean), Grammarly, OVR, CART services], and in the implementation of accommodations with academic professionals. Actively coordinates and works directly with the Director to formulate protocols in delivering services to students as well as establishing officeprocesses and procedures related to technological accommodations.
Fiscal Responsibility
In relation to software and adaptive equipment – Advises on service purchase contracts and purchase requests, transfers of funds and payment of invoices. Monitors the procurement and quotes, consults with the Director regularly through meetings to review expenditures and existing funds to ensure proper budget is maintainedthroughout the fiscal year as it pertains to subscription services and licensing fees. Completes the reports to provides the Director for submission to the Division of University Affairs.
Supervisory Responsibility
This position has no direct reports. However, it interviews, hires, schedules and monitors several office work study students in addition to several note takers on an annual basis as well as readers and scribes. Educates student workers on business procedures, telephone, and public relation skills necessary for working in a high-volume office. Distributes and explains work assignments, assists with on-the- job training and reviewing of the work.
Minimum Requirements Profile
Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information
OR
Any equivalent experience and/or training. An Associate’s Degree may be substituted for two year of required experience.
Preferred Qualifications
Applicant Rating Criteria
Knowledge, Skills & Abilities
- Knowledge of modern office practices and equipment, including but not limited to basic PC hardware and standard software (Accommodate, Glean, Excel).
- Knowledge of the specialized office procedures and practices which relate to the implementation and provision of disability services.
- Knowledge of standard office procedures, practices, conduct, and actions necessary in maintaining harmonious working relationships.
- Knowledge of the types, organization, and use of various kinds of office files that are organized according to multiple indexing methods; and logs, forms, and letter formats used in consolidating information from numerous sources. Skill in typing at a minimum speed of 40 words per minute.
- Knowledge of Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the practical applications of these laws, i.e.: documentation, reasonable accommodations, etc.
- Ability to use computer to collect, compile, and assemble data and reports for use in the cataloging of usage as well as the projection of technological accommodation needs.
- Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format.
- Ability to identify problems and recognize appropriate solutions as a result of the analysis of data.
- Ability to select, train and supervise a large, diverse group of students with adaptive access to software/licenses.
- Ability to communicate effectively with employees, program officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis.
- Ability to apply and adapt established procedures to the preparation and formulation of analytic outputs.
- Ability to learn the basic principles and practices of public administration.
- Ability to instruct and advise clerical employees on the methods and procedures used in a process.
- Ability to collect and organize material for reports by determining the information sources, appropriate information, and form of presentation.
- Ability to compose correspondence of inquiry or explanation relating to a problem, request, or program need by surveying the nature of the items and determining the course of action to execute the presentation.
- Ability to perform intermediate arithmetic calculations such as the adding and subtracting of whole numbers and decimals; and multiplying and dividing by two or more-digit whole numbers or decimal multipliers and divisors.
- Ability to operate office and mail processing machines such as the adding machine, photo-copier, postage meter, and instruct others in their use.
- Demonstrated ability to work with considerable independence within standard operating procedures and to present ideas and information clearly and effectively both orally and in writing.
Essential Functions
1. Sitting – 80%; walking – 10%; standing – 10%
2. Working indoors – 95% and Outdoors (for errands) – 5%
3. Frequent lifting of objects weighing less than 5 pounds
4. Occasional lifting of objects weighing 25 pounds
5. Reaching for objects at, above and below shoulder
6. Occasionally twisting at waist, and stretching to reach objects
7. Basic math skills and reading skills including understanding written documents
8. Writing skills in preparing and organizing documents
9. Sensory skills, i.e. visual, hearing, and speaking
10. Keyboard skills
11. Ability to work in-person
11. Ability to work in-person
Posting Detail Information
Open Date mm-dd-yyyy
03/05/2025
Close Date mm-dd-yyyy
Open Until Filled
Yes
Special Instructions to Applicants
- For full consideration, applications must be received by March 30, 2025.
- Finalists for this position must communicate well and successfully complete an interview process.
- Completing this search is contingent upon available funding.
Background Clearances
Offers of employment are conditional, pending successful completion of the background clearances mandated by Act 153 of 2014 and Board of Governors Policy 2014-01-A: Protection of Minors. In order to qualify for a provisional appointment, the Applicant Acknowledgement Consent Form, Provisional Hire Form, Pennsylvania State Police and Justifacts portion of the clearance process must be successfully completed prior to your start date. The remaining PA Child Abuse History Clearance and FBI Clearance must be successfully completed and returned as soon as possible within the first 90 days of employment.
Diversity Statement
At Commonwealth University we recognize our responsibility to continuously support a living, learning, and working environment that values the diverse contributions from all members of our campus community. Our commitment to diversity, equity and inclusion enriches our campus community and is instrumental to our institutional success. Commonwealth University strives to cultivate a campus climate that allows all members to embrace diversity, equity and inclusion as we achieve success both in and out of the classroom, in our work responsibilities, and in our professional lives beyond Commonwealth University. We uphold our commitment to DEI by:
- Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.
- Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.
- Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.
Title IX/Clery
The University prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act.
The University also complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act, as amended by the Violence Against Women Act (VAWA). Title IX prohibits retaliation for asserting or otherwise participating in claims of sex discrimination. VAWA imposes additional duties on universities and colleges to investigate and respond to reports of sexual assault, stalking, and dating or domestic violence, and to publish policies and procedures related to the way these reports are handled. The University has designated the Title IX Coordinator (Jennifer Raup, Elwell Hall, ORL, 570-389-4808, jraup@commonwealthu.edu or titleixcoord@commonwealthu.edu), to coordinate the University’s compliance with Title IX and VAWA and to respond to reports of violations. The University has directed the Police Department to coordinate the University’s compliance with the VAWA-related Clery reporting requirements. For information on the University’s crime statistics, which is available in a publication called “Annual Security Report”, please contact Commonwealth University – Bloomsburg Police at 570-389-2211, Commonwealth University – Mansfield Police at 570-662-4900, or Commonwealth University – Lock Haven Police at 570-484-2278 or by accessing the following website: https://www.commonwealthu.edu/offices-directory/university-police/annual-security-report. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East – Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.
About Commonwealth University of PA
The Power of Three Bloomsburg, Lock Haven and Mansfield universities have joined forces to boldly transform higher education in our region and beyond. While we are uniting as Commonwealth University of Pennsylvania, you can expect a college experience that is anything but common.
We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.
We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.
We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.
We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.
We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.
We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.
Quick Link
https://commonwealthu.peopleadmin.com/postings/3537
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- Transcripts
Salary : $44,890
