Roadshow Travel Coordinator

Commonwealth Worldwide Executive Transportation (CWW) is currently seeking a highly organized and detail-oriented US-based individual to join our team as a Roadshow Travel Coordinator, working remotely. This position will carry out day-to-day functions of the Roadshow department as designated by management/leadership, as needed and based on company needs. 

This is a Tues-Saturday position. Hours are 3-11 p.m. or 4-midnight EST.

  Responsibilities:

• Answer incoming calls promptly and professionally, adhering to our 3-ring policy
• Monitor and manage e-mail inquiries in the Road Show Inbox, ensuring accuracy and timely responses
• Execute reservation requests, changes, and cancellations in accordance with Roadshow standard operating procedures
• Utilize Livery Coach Maintenance software proficiently to manage group names and accounts with attention to detail
• Verify clients’ multi-day travel itineraries for accuracy, meticulously confirming time allocation to meetings, addresses, and appropriate vehicle selection based on passenger count
• Acquaint yourself with clients' preferences and booking requirements, encompassing billing methods, confirmation preferences, and specific requests to enhance customer satisfaction
• Ensure prompt delivery of booking manifests to clients and affiliate partners, fostering seamless communication and operational efficiency
• Verbally confirm all Road Show reservations with our affiliates the day before the trip takes place (or on Fridays for trips Saturday-Monday)
• Maintain a comprehensive understanding of our service offerings, pricing structure, vehicle options, travel logistics, airport protocols, and our global affiliate network
• Document all communication with our clients and affiliate partners to ensure customer service levels are maintained and issues are resolved promptly 
• Provide cross-departmental support within the Call Center and other company divisions based on company needs and/or as directed by Management and seek project list when daily tasks are completed
• Meet or exceed department goals by achieving key performance indicators (KPIs) ) related to response time, accuracy, productivity and issue resolution 

Requirements:

• Education - minimum high school diploma, GED or equivalent, some college preferred
• Proficient in Windows-based computer applications including Microsoft Applications
• Strong customer service/support and problem-resolution skills required
• Strong communication skills, both oral and written, required
• Strong attention to detail and process required
• Solid judgment skills and a sense of urgency required
• Prior customer service or call center experience preferred
• Experience in a fast-paced, mission-critical environment is a plus

Physical Demands:

• Primarily remains in a stationary position
• Primarily operates a computer and a calculator
• Frequently communicates, in English, with employees at all levels

Commonwealth Worldwide Transportation is an Equal Opportunity Employer