What are the responsibilities and job description for the Pixel Enterprise Technical Account Manager position at Commserve Technologies Inc?
Pixel Enterprise Technical Account Manager Location : Mountain View, CA (100% onsite at client location, no exceptions) Job Description :
- Minimum Qualifications :
- Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and / or Samsung Knox Mobile Enrollment, EMM / MDM solutions & a basic understanding of Android OS
- Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One / Intune / Ivanti / SOTI etc
- Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel’s core hardware components such as custom chipset
- Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
- Ability to do initial triage and understand the customer Pixel / Android enterprise related tech queries and work within Google for a quick resolution.
- Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
- Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirements
- Preferred qualifications :
- Certification of Android Enterprise certified Associate or Higher
- Retail, government and finance domain knowledge and experience
- Services and Deliverables : Service CategoryServicesDeliverables Pixel Enterprise Technical support
- Act as the Primary Interface to Pixel’s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
- Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue / bug to the appropriate team
- Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
- Tracking and prioritization of bugs and the communication of bug status to stakeholders
- Escalation on customer priority : Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
- Ability to understand customers' new requirements related to Pixel or Enterprise
- Carry out tasks that involve provisioning and flashing of devices, shipping, logistics
- Timely handling of customer queries
- Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution
- Key measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above
- Regular customer meetings and updates to be shared with Google and customer leads
- Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open / closed issues, risk areas, and performance against SLAs (as required) Key responsibilities - Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue / bug to the appropriate team
- Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
- Tracking and prioritization of bugs and the communication of bug status to stakeholders
- Escalation on customer priority : Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
- Ability to understand customers' new requirements related to Pixel or Enterprise
- Carry out tasks that involve provisioning and flashing of devices, shipping, logistics Powered by JazzHR
