What are the responsibilities and job description for the Customer Service Representative(ASAP) position at Communiboost?
Department: Communiboost
Location: San Antonio, TX
Compensation: $16.50 - $26.00 / hour
Position Overview:
Communiboost We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team as soon as possible. In this role, you will be the first point of contact for our customers, providing them with excellent service and support. Your primary responsibility will be to address customer inquiries and resolve issues effectively while contributing to a positive customer experience.
Salary Range: $16.50 - $26.00 per hour
Location: San Antonio, TX
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Process orders, forms, and applications efficiently and accurately.
- Collaborate with other departments to resolve complex customer issues.
- Identify customer needs and recommend appropriate products and services.
- High school diploma or equivalent; additional education or certification is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations calmly and professionally.
- Familiarity with CRM systems and practices is preferred.
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
Salary : $17 - $26
