What are the responsibilities and job description for the Pre-Service Access Specialist position at CommuniCare Corporate?
Personalized Health Partners, the Medical Practice associated with the CommuniCare Family of Healthcare Companies, is currently recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to a successful patient visit.
QUALIFICATIONS
Education: High School Diploma or GED required. Associates Degree preferred or equivalent combination of education and experience.
Years of Experience: One-year experience in registration and scheduling, or other customer service required.
Required Skills & Proficiency:
- Knowledge of basic computer applications such as Microsoft Office. Familiarity with accessing web applications and EMR scheduling workflows.
- Excellent communication skills and the ability to deal with customers or families of customers who are often adversarial.
- Ability to track details meticulously without becoming overwhelmed by them; precision and accuracy; ability to spot minor imperfections or errors and take action to correct them.
- Attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.
- Ability to work both independently and as a team.
- Ability to function in a fast-paced work environment with multiple responsibilities.
JOB RESPONSIBILITIES
- Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
- Create Medical Record numbers and enter registration information following established guidelines.
- Collect demographic and billing information in a courteous and professional manner.
- Identify, document, and provide feedback to management on issues that impact departmental workflow.
- Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
- Ensure accuracy and appropriate documentation in place.
- Quality Improvement by remaining current on scheduling center protocols including daily updates.
- Train and serve as a coach to new staff, as assigned.
- Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
- Assist in any addition follow up or tracking metrics as requested.
- Assist in barrier identification and workflow optimizations.
- Other duties as assigned
About Us
A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients and family members care for and about one another.
