Low Voltage Technical Support Specialist

Communication Concepts is a Fort Worth-based life safety and emergency communications technology integration firm that services the greater DFW metroplex.

“We are life safety professionals who believe that the meticulous design, installation, and service of every emergency communication, fire alarm, access control, and video surveillance system (including its cabling infrastructure) is essential to the well-being of those we serve.”

We also believe that our primary objective is to provide a great experience for those we serve!

Please visit coconcepts.com to learn more about what we do, who we serve, and what our customers are saying about us.

Job Description

This full-time position is primarily located at our Fort Worth headquarters primarily providing technical service support over the phone and/or video for our vast array of municipal, education, healthcare, and corporate customers as well as for our Service Team administrators. It may require some onsite technical assistance at some locations.

This is a rare opportunity to become part of only a few companies in North Texas that design, install and service the entire Notifier fire alarm portfolio. This includes the Inspire and Onyx Series, Fire Warden, and Bi-directional Amplifiers. Communication Concepts is a 35-year-old company based in Dallas-Fort Worth and has been awarded the highest partner level in the Notifier Partner Program. As a member of a factory-authorized Platinum Level Notifier team, you will not only have access to Notifier systems but will have the competitive advantage of extending the basic Notifier 3-year warranty to the PLATINUM Notifier 7-year warranty on the Notifier materials used for any fire alarm system.

Communication Concepts has a history of working with some of the largest school districts in North Texas and partners with some of the most well-known general contractors in the United States. Your projects will include government, healthcare, education, and more. If you are ready to step up to the next level in your fire alarm industry career, please contact us.

Those candidates with expertise and experience in the installation or service of one or more of the following systems are highly encouraged to apply:

Systems of Technical Expertise

• Emergency communication systems
• Fire alarm systems
• Access control systems
• Video surveillance systems
• Intrusion detection systems
• Master clock systems
• Nurse call systems
• Public address systems
• Prefer One or More of the Following Certifications or Licenses
• Fire Alarm License (FAL)
• Fire Alarm Planning Superintendent License (APS)
• NICET Certification(s)
• Texas Online Private Security (TOPS) License
• BICSI Registered Communications Distribution Designer (RCDD) Certification
• AVIXA CTS, CTS-I, or CTS-D Certification(s)

Applicable Technical Skills

• Expert use of a multimeter
• Knowledge of relay logic is a plus
• Cable installation, labeling, and termination
• Experience in other low-voltage systems
• Competency working with Excel spreadsheets
• Proficient in reading and accurately interpreting blueprints, addenda, and technical specifications
• Experienced communication skills
• Excellent customer service experience in an office environment

Professional Characteristics

• Appreciation for and identification with “It’s all about the Team!”
• A track record of making mature decisions in your professional growth
• Strong organization, communication, time management, and customer service skills
• The ability to independently identify and work through complex issues
• Creative strategic thinking when troubleshooting
• Operate with a “sense of urgency” and determination when meeting deadlines
• Consistent behavioral patterns
• Professional appearance and mannerisms
• Clear and concise written communication skills
• Ability to articulate ideas and information logically
• A propensity to recommend solutions to complex problems
• Maturity when interacting with difficult people and situations without taking matters personally
• The ability to work both independently and with others in a team environment
• Strong planning, initiation, prioritization, and implementation skills
• The ability to calmly handle multiple projects and priorities while also encountering frequent interruptions

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Application Question(s):

• Please list all of the applicable licenses and/or certifications you currently have and for how long you have had them.
• Please elaborate on your experience and expertise working on one or more of the systems listed in this job ad.
• What previous project was not as successful as it should have been and what part did you play? If you had it to do over again, what would you do differently to ensure its success?

License/Certification:

• APS (Preferred)
• TOPS license (Preferred)
• Fire Alarm License (Preferred)

Work Location: In person

Salary : $25 - $35