Supportive Services Coordinator

Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.

Job Summary

The Supportive Services Coordinator is accountable for a variety of responsibilities, including: assisting families engaging in supportive services, helping families to develop the skills, resources and support necessary for long term independence.

Essential Functions

• Creates policies and procedures, in conjunction with management for housing case management and supportive services coordination.
• Conducts housing assessments and needs assessments for program participants.
• Interprets assessments for the creation of housing plans and service plans for program participants.
• Monitors program participants to ensure compliance, satisfaction and progress towards agreed upon goals.
• Protects the rights and confidentiality of program participants.
• Develops relationships with community agencies, governmental entities, school districts, neighborhood groups and others to connect program participants to resources and opportunities.
• Assists with marketing Communities First, Inc.’s housing opportunities to the target population and lease up of housing developments.
• Accurately tracks, collects, and maintains statistics, reports, and activity records. Submits timely reports and maintains records.
• Meets regularly with program participants to discuss progress, roadblocks and solutions related to agreed upon goals.
• Assists program participants in interfacing with management to overcome any obstacles that may arise which threaten stable housing, using blended management techniques.
• Provides or coordinates support services and independent living skills to program participants.
• Coordinates and schedules monthly calendars for housing developments which meet resident needs (i.e. presentations, workshops, outings, etc.).
• Participates as an active member of community collaborative groups, tenant councils, etc.
• Assists in the preparation of applications for funding.
• Coordinates with senior leadership to define program goals and objectives and evaluate success.
• Prepares for publication a variety of materials for internal and external use regarding programs, events, activities, etc.  
• Keeps current of changing needs. Remains flexible in ensuring necessary modifications are made.
• Performs a variety of miscellaneous duties, such as answering phones, typing correspondence, running errands, picking up supplies, assisting senior leadership, and others as needed/directed.
• Promotes and builds good working relationships with staff of Communities First, Inc.   Embraces mission. Works with team; assists whenever and wherever needed/required.
• Participates in training opportunities to enhance and broaden skillset.

Education

Bachelor’s degree in social work, psychology, counseling, human services, or related field

Required Knowledge, Skills, Abilities, Training, and Experience

• Five or more years of supportive services, social work, or relevant housing services
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat.
• Strong knowledge of tenant rights, housing laws, and community resources.
• Proven ability to manage a team and lead service initiatives in a housing context.
• Excellent interpersonal and communication skills, with a strong emphasis on relationship-building.
• Experience in budget management and resource allocation.
• Ability to collaborate effectively with external agencies and organizations.
• Crisis intervention and conflict resolution expertise.
• Multilingual skills (depending on the population served).

Equal Employment Opportunity & ADA Compliance

Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated. 

This job description does not list all duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.