What are the responsibilities and job description for the Retail Operations Director position at Communities In Schools of Brunswick County, Inc.?
Director of Retail Operations
Overview:
Manage and support thrift shop operations and managers for a local non-profit organization. Responsible for hiring, training, coaching, and evaluating shop managers. Provide leadership to ensure optimal sales revenue by developing effective advertising, sales and outreach strategies, setting sales goals and supporting managers to attain those goals. Ability to interpret and ensure adherence to organizational policy and procedure to ensure smooth shop operations. Able to represent the thrift shops in the community by helping managers to recruit volunteers, advertise through social media, and participate in external events to build awareness of the CIS Thrift Shop brand. Collaborate with managers on staff development needs, reviewing and analyzing sales trends, and monitoring budgets. Plan and lead meetings with shop managers and provide individual coaching and site visits to each shop on a regular basis to monitor operations and support staff.
Qualifications:
Degree in Business Administration, Communications and Marketing, Public Relations or related field preferred. A minimum of two years’ proven experience in managing others, along with experience working in a retail environment required. Must possess strong computer skills including MSO365 and POS systems. Strong customer service, negotiation, and conflict resolution skills. Strong verbal and written communication skills. Must be able to work independently and be flexible in meeting the needs of the thrift shops, available to field occasional calls after hours or on weekends. Must be able to lift up to 25 lbs. to assist managers in their shops when needed. Reliable transportation for frequent travel between thrift shop locations throughout Brunswick County. Send resume and cover letter to bjordan@cisbrunswick.org
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- Drivers License (Required)
Work Location: In person