Campus-Based Program Manager - Austin Community College

Campus-Based Program Manager

Austin Community College - ACC

Position Start Date is July 21, 2025

Are you passionate about working for an organization that serves to empower and uplift students through the education system by removing barriers and helping students realize their fullest potential? Our mission is to surround students with a community of support, empowering them to stay in school and achieve in life. We achieve our mission by hiring bright, creative, and innovative team members who demonstrate a passion for what they do.

If this is you, are you All In For Kids?

Communities In Schools of Central Texas (CISCT) is currently seeking three full-time Program Managers to lead CISCT services at Austin Community College - ACC Hays, ACC Riverside, and ACC Highland.

The Program Manager will promote and lead a strategic and collaborative approach to implement CISCT and ACC's - Access to College and Transition Supports (ACTS) initiative. The Program Manager will implement a multi-pronged strategy to provide underserved students transitioning to ACC with layered supports to meet their individualized needs. Services include case management activities, identifying and linking students to ACC resources, and the creation of a supportive peer support network among ACTS students. The Program Manager will also coordinate and cultivate new and enhanced partnerships with community partners to help meet the needs of the ACC campus communities.

This position is funded by Austin Community College and Communities In Schools through a 2-year funded contract, with a possibility of extension.

Who we are:

Rooted in community for over 40 years, Communities In Schools of Central Texas is a sophisticated 501(c)(3) nonprofit organization in Austin, Texas. Communities In Schools (CIS) is a national organization that ensures every student, regardless of race, gender, ability, zip code, or socioeconomic background has what they need to realize their full potential in school and beyond.

This is an exciting time to join Communities In Schools. In Fall 2024, we moved into our new 30,000 sq ft headquarters, funded through contributions and New Market Tax Credits.

Who you are:

First and foremost, we are looking for amazing people who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change students' lives through education. You will be right at home here if you cultivate strong relationships and push yourself, your work, and the people around you to the next level.

What we offer:

CIS offers a competitive salary commensurate with experience in a similar position. The starting salary range for this position is $3,750/mo. Salaries are determined by qualifications and relevant experience. New hires are typically brought into the organization at a salary between the range minimum and midpoint depending on experience and in alignment with internal equity.

Some of our benefits:

• Generous time off includes 4 weeks of paid holidays, and 2 weeks of paid vacation time 
• Three (3) Paid Personal Days
• Paid Sick Leave 
• Bilingual financial stipends for qualifying individuals
• CIS pays for 100% of the employee premium for the base medical insurance plan and we provide a subsidy to support coverage for spouse/domestic partner and children
• Dental and vision plans, disability, life insurance, parenting benefits, and flexible spending account options
• Professional development
• 403(b) retirement plan with an employer match
• Employee Assistance Program (EAP)
• We offer an inclusive environment where staff are encouraged to bring their whole selves to work every day

What you’ll bring:

• Deep understanding of the complexities faced by low-income, first-generation, and disabled students and adults.
• Demonstrative experience providing college access services to individuals from populations with identified socioeconomic disadvantages.
• Deep understanding of financial aid terminology, FAFSA filing requirements, types of federal student loans, and loan rehabilitation, work study.
• Experience in college access and educational advising issues for underrepresented populations in higher education (i.e., admissions, securing scholarships, major and course selection, and experience working with individuals to promote financial and economic literacy).
• Experience in other applicable program regulations.
• Knowledge of and ability to advise for high school and college coursework.
• Knowledge of and ability to develop Individualized Education Programs (IEP), evaluate transcripts, and interpret exam scores.
• Commitment to supporting academic needs of students facing barriers to educational success through coaching/advising, counseling, instruction, advocacy, and/or education.
• Experience designing, managing, and/or implementing programs for underserved individuals.
• Life experience with barriers similar to those from target populations including, but not limited to, being a member of an underrepresented group in higher education, being a first-generation student, being from a low-income family, or having a disability.
• Master's degree or higher in Education, Counseling, Psychology, Social Work, Higher Education Administration, Public Administration, or a related field, preferred.

What you’ll do:

• Ability to develop and maintain professional, collaborative, and service-oriented relationships within Austin Community College and with educational, government, and community agencies
• Maintain an established work schedule, to include some evenings and weekends
• Work across different school campuses (including within High School and College campuses within Central Texas)
• Effectively using interpersonal and public speaking communication skills, including tact and diplomacy
• Collaborative and be an effective team member and team builder
• Effective customer-orientation when working with a diverse population
• Develop budgets and monitor expenditures
• Manage contract requirements and timely reporting
• Collect, analyze, and manage tracked data, including internal formative and summative evaluations
• Plan, supervise, and evaluate the work of others
• Effectively manage a caseload of participants
• Exceptional interpersonal, counseling, communication, organization, and facilitation skills
• Demonstrate commitment to supporting the academic needs of students facing barriers to educational success through academic coaching/advising, counseling, instruction, advocacy, and/or education 
• Ability to exercise sound judgment and work independently on complex initiatives
• Demonstrate ability to thrive under pressure in complex and ambiguous situations
• Demonstrate experience in executing projects effectively with little direction

Demonstrate agency core competencies and,

Strategic Planning Skills

• Continually gather and analyze information from external and internal environments
• Use information to anticipate potential challenges and changes
• Use a wide range of information to set goals and priorities 
• Demonstrate leadership and initiative throughout this process

Communication Skills

• Understand the purpose of communication and use appropriate method of communication for the situation
• Use clear and specific language utilizing “I” statements
• Display active listening skills (e.g., reflecting, body language, asking for clarification, etc.)
• Respond to phone and email messages in a timely manner
• Use discretion when sharing information
• Establish a system for information sharing and follow-up

Public Relations Skills  

• Communicate articulately, knowledgeably, and appropriately for the audience
• Adapt to changing situations and recognize the political and relational implications of actions
• Use personal magnetism to maximize agency visibility and get client results 
• Build relationships and utilize various networks and community connections to get desired results

Teaching and Training Skills

• Create an atmosphere of shared learning through opportunities for participation, questioning, and sharing of appropriately applicable personal experiences
• Employ a variety of creative and diverse techniques suitable for an audience to support learning goals
• Incorporate a process of feedback to evaluate effectiveness
• Create clear objectives and expectations

Direct Service Skills

• Assess client needs and strengths with accuracy
• Plan, implement and evaluate effective interventions and service plans
• Use effective communication skills (active listening, open- ended questions, non- judgmental support, client-centered approaches, empathy, conflict resolution, de-escalation strategies
• Maintain professional boundaries and awareness of personal values
• Seek out professional consultation and supervision
• Document services in accordance with CIS and professional standards

Technology Skills
 

• Demonstrate technological proficiency with computers and Microsoft Office including Word, Excel, PowerPoint and Outlook and virtual communication tools including MS Teams and Zoom 
• Ability to learn and utilize data management systems such as Salesforce
• Demonstrate electronic document work flow skills such as document creation, file saving, file copying, making duplicates or backup copies, file downloading file naming and locating files using windows explorer
• Demonstrate ability to formulate appropriate questions to seek out technical support in a timely manner
• Strategies to retain technical information as relevant to job function, such as the ability to recall technical instructions, policies and procedures
• Ability to anticipate and respond to technical needs based upon work environment and changing staff needs at local offices, such as requesting more or different computer equipment, software or IT solutions

Reporting Structure: This position is supervised by the Senior Director of ACTS unless otherwise designated by the Chief Executive Officer. This position may supervise AmeriCorps members, interns, and/or volunteers as necessary.

Worksite:  This position is designed to work full-time across different school campuses (including High Schools and college campuses) within Central Texas. Occasional work hours in the evening and occasional travel between the administrative office in Austin, Texas and the campus site may be required.

 Online applications will be accepted until positions are filled. 

Communities In Schools of Central Texas is an equal-opportunity employer.