Behavioral Health MOA

Job Title: Behavioral Health Medical Office Assistant

Reports To: Behavioral Health Director

Type: Non-Exempt

Job Summary: Will serve as a liaison between Behavioral Health patients, clinical staff and Medical Records, Procedures and Referrals.

OVERVIEW:

This member of the Community Access Network’s healthcare team provides supportive services to the Behavioral Health team regarding the maintenance and management of the psychiatric care and counseling schedules, as delegated by the Director of Behavioral Health.

RESPONSIBILITIES:

· Supporting behavioral health patients with scheduling, rescheduling and coordinating appointments and follow-up needs

· Fax, scan and coordinate documents for Behavioral Health patients' charts.

· Complete and fax Release of Information forms to outside offices and coordinate receipt of records for establishing care.

· Work closely with Clinical Coordinator, BH Director and providers in day-to-day clinic atmosphere

· Triage phone calls for crisis and connect with staff appropriately

· Other duties as assigned

PERFORMANCE REQUIREMENTS:

· Courteous, honest, and professional at all times.

· Able to communicate and work well with all clinical and non-clinical staff.

· Use trauma informed care approach with all patients and staff.

· Able to work in high pace environment

· Able to manage large volumes of phone calls/messages.

· Efficient, organized, and accurate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Warm, outgoing personality, with the ability to interact effectively and in a supportive manner with persons of all backgrounds
• Ability to work well under pressure.
• Ability to multi-task and to prioritize work.
• CPR certification.
• Must have computer knowledge in the use of electronic health records (or databases).

Preferred Qualifications:

• Bachelor's degree in human services, health mgmt, psychology, social work, or related field
• Bi-lingual in English and Spanish.

NECESSARY SKILLS/QUALIFICATIONS:

• Understanding of the CAN Behavioral Health Program, specifically the psychiatric and therapeutic services offered.
• Experience in the following areas: Navigating and interacting with higher acuity mental health populations.
• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new electronic health record and practice management software.
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Sensitivity and experience working with people of diverse racial, ethnic, and cultural backgrounds
• Familiarity and comfort working with issues related to sexual health and sexual identity, substance abuse, and/or history of trauma
• Knowledge of Integrated Behavioral Health models and Trauma-Informed Care

REQUIRED VALUES:

· Commitment to the vision of CAN that everyone has a medical home providing optimal individual and community wellness.

· Develop and maintain smooth, cooperative working relationships with others and encourage open expression of ideas and opinions.

· Work at establishing a base of trust and a welcoming spirit with each community member.

· Observe confidentiality, privacy, and dignity of each community resident.

· Respond to work tasks in a courteous and timely fashion.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• MOA: 1 year (Preferred)

Ability to Relocate:

• Lynchburg, VA 24504: Relocate before starting work (Required)

Work Location: In person