Director of Learning and Development

Founded in 1974, Community Access celebrates its 50 th Anniversary as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, East Village Access—a PROS program, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program/Department Description

The training department is responsible for supporting Community Access’ vision, mission and values by developing and delivering high quality training to staff on the principles, knowledge and skills they need to promote a recovery-oriented environment.

Overview

The Director of Learning and Development (DLD) is responsible for planning, directing, or coordinating training and development activities for the organization, either directly or through consultation with relevant stakeholders. The activities include assessment and identification of the organization’s training and employee development needs; development and implementation of training programs for all staff, with particular focus on direct service staff; furthering CA’s values, goals and objectives through training; and the review, selection and oversite of training materials and/or trainers from a variety of sources (internal and external).

Job Qualifications

• Have an understanding, appreciation, and commitment to the mission, values and practice approach of Community Access.
• Minimum of a Bachelors in Learning Development, Organizational, Behavioral or Educational Psychology, or relevant field, preferred.
• Proficiency in Learning Management Systems, utilization and administration, required
• Five to seven years of progressive leadership experience in training and development capacity in a nonprofit setting, preferably at a service delivery organization utilizing rights based or social justice approach.
• Active affiliation with appropriate Learning and Development networks, associations or organizations and ongoing community involvement required, appropriate L&D certifications preferred.
• Lived experience utilizing public mental health systems, inpatient psychiatric hospitalization, and/or other life-impacting experiences with mental health that reflects the communities we serve, preferred
• Experience and skill in leading organizational change
• An expert collaborator who can solve complex challenges and support cross-functional teams across the organization.
• Skilled in understanding instructional design principles and adult learning theories to create and/or oversee impactful training programs, using various methods (didactic lecture, role-playing, experiential learning, team exercises, group discussions, multi-media, etc.)
• Able to exhibit cultural competence through understanding the diversity of the workforce and has the ability to create inclusive training programs that cater to varied learning styles and backgrounds.
• Exhibits cultural competence Excellent computer technical skills, such as MS Office Suite (Word, PowerPoint, Outlook, Excel, Teams), Zoom, Articulate, Bridge LMS, etc
• Ability to travel to and work in the field.
• Strong Project Management, Meeting facilitation and Problem-Solving Skills
  
  

Bilingual candidates are encouraged to apply.

Interested candidates should apply on www.communityaccess.org/jobs .

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal

experience using mental health services. www.communityaccess.org