Support Services Case Manager

Reports to: Support Services Manager

Classification: Full-Time

Direct Reports: None

Exempt Status: Non-Exempt

Department: Support Services

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.

Program Description: The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency. Will act as an advocate for individuals or family as necessary and serve as liaison between CAAGKC and community partners.                                                            

Minimum Requirements:

1. Bachelor degree in Social Work, Human Services, or a related field
2. Two (2) year experience providing human services to a comparable clientele
3. Ability to read, comprehend, and follow training manual guidelines and procedures
4. Ability to work with the public
5. Excellent listening and assessment skills
6. Experience with email, facsimile machine, scanner and copier
7. Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
8. Reliable transportation, valid driver license and maintain active car insurance
9. Some evenings and weekends required occasionally

Essential Job Functions:

1. Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
2. Conduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needs
3. Inform clients of program guidelines, rights and responsibilities
4. Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs
5. Document eligibility and input accurate data into all database systems
6. Act as advocate for individuals and families
7. Facilitate educational workshops
8. Ability to schedule appointments and adhere to deadlines
9. Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing
10. Adjust to frequent change in duties and procedures
11. Be non-judgmental and objective in working with clients, vendors and coworkers
12. Work effectively and efficiently in high stressful situation
13. Work independently and/or team setting and adhere to deadlines
14. Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
15. Inform participants of other CAAGKC programs and services they may qualify for
16. Any other duties as assigned

Physical Demands:

Sitting - 80%

Standing - 10%

Bending - 5%

Lifting - 5% ability to lift at least 25 lbs. or less

Work Environment:

In the office - 60%                

Out of the office - 40%

Salary : $40,000 - $42,000