Food Club - Program and Volunteer Coordinator

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300 annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Full-time, Regular, 40 hours/week

Overtime Status: Non-exempt

Reports To: Manager, Food Club

Direct Reports: None

Department: Food Access (Food Club, HEAL)

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $18.60 - $20 hourly, eligible for full-time benefits

Summary

This position is responsible for ensuring efficient and effective day to day Food Club operations by coordinating volunteers, assisting with food handling & receiving, and providing excellent customer service during member shopping hours with the Food Club Manager. This role serves as the lead for volunteer happenings & needs at each respective program site, operating with a volunteer’s experience in mind. This position will operate as an embedded team member within the Food Club team, while serving as an advocate for our volunteers and representative of the Volunteer Experience team.

• Provide outstanding member service during Food Club shopping hours.
• Work collaboratively with a cross functional team to ensure highest member service.
• Assist volunteers at the Checkout Station and fill in as needed. 
• Work to ensure an efficient delivery process from food deliveries and other food donors.
• Ensure food is properly stored in a timely and food safe manner (training for this role includes ServSafe or other food handling certification).
• Rotate products and effectively maintain inventory, using the FIFO (‘first in first out’) inventory methodology, and proper food handling.
• Collaborate with the Food Club Manager to identify opportunities and take steps to improve member experiences. 
• Ensure and lead daily, weekly, and monthly cleaning and organization of work areas.
• Work independently to execute opening and closing procedures of the Food Club store.
• Assist the Food Club Manager with unscheduled and unanticipated tasks as they arise.
• Other duties as assigned.

• Coordinate Food Club volunteer schedule, onboarding, daily relationship management and retention efforts in collaboration with the Food Club team and the Volunteer Experience team.
• Connect regularly with the Volunteer Experience core team to keep in touch on volunteer happenings & needs, including but not limited to; new roles, shift changes, group opportunities, performance & behavior issues, etc.
• Maintain the volunteer schedule for the Food Club. Recruit when there are gaps, adjust shift capacity, contact no-shows, etc.
• Ensure effective onsite training, planning, and preparedness is in place for volunteers (and groups, if applicable), in alignment with organizational standards.
• In collaboration with the Volunteer Experience team, deliver volunteer communications for the Food Club program including, but not limited to; respond promptly to daily volunteer messages and requests, assist with technology barriers, and share timely updates & changes.
• Other duties as assigned.

• General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

• 1 years of relevant experience required 
• High School Diploma required.  Some college preferred.; or in place of a degree, 1 year of experience
• ServSafe Certification required, or willingness to obtain in onboarding
• Bilingual Spanish proficiency preferred

• Passionate about promoting healthy food access and fostering relationships with Food Club’s Guests and Volunteers.
• Ability to prioritize member/volunteer experience and manage multiple tasks independently.
• Working knowledge of food safety, FIFO procedures and safe food handling preferred. 
• Strong work ethic, interpersonal skills, and attention to detail.
• Experience in receiving volunteer, guest, customer, or similar party complaints and creativity in problem solving, preferred.
• Familiarity in Google Workspace, and ability to use an Inventory and point of sale (POS) system preferred.
• Fundamental skills in professional communications, including writing and verbal.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Occasionally work in stationary position 
• Continuously move about work area 
• Frequently use hands/fingers to handle or feel
• Occasionally reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Continuously bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Frequently read and understand written word
• Frequently operate computer and general office machines
• Frequently operate pallet jacks, cardboard baler
• Continuously ability to push, pull, and lift up to 50 pounds

• Access to consistent and reliable transportation.
• Evening hours regularly, on a pre-scheduled basis
• Weekend hours regularly, on a pre-scheduled basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

Salary : $19 - $20