Manager, People & Culture

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300 annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Full-time, Regular, 40 hours/week

Overtime Status: Exempt

Reports To: VP of Finance & Administration

Direct Reports: People & Culture Associate

Department: People & Culture

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $64,500 to $73,500, eligible for full-time benefits

Summary

This role is responsible for performing most HR functions within the organization, collaborating closely with the Vice President of Finance and Administration to align HR strategies with organizational goals. They lead employee relations and performance management, promoting a positive work culture. Additionally, the Manager of People & Culture leads recruiting, compensation, benefits administration, training and development, as well as ensuring compliance with workplace safety and labor laws.

Responsibilities & Essential Duties:

• Promote a positive work culture that reflects our values and mission.
• Available to employees for employee relations, support, and resolution. Assist with performance issues when they arise.
• Implement performance review process. Provide guidance to people leaders and staff.
• Conduct employee engagement surveys and synthesize findings to inform planning within P&C and other areas of the organization.

• Responsible for the Human Resources Information System (HRIS) platforms including administration of all modules and user roles within the system. 
• Adds new hires to the Human Resources Information System (HRIS) and oversees onboarding with new teammates.  
• Provides analytical support including regular reporting of HR data for internal and external reporting. 

• Leads, manages, develops, and retains People & Culture team member by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings.
• Engage with the People & Culture Committee, a group of board members invested in the progress of People & Culture Team goals, and the wellness of staff. 
• Provide leadership and support to the team’s growing learning and commitment efforts in DEI. Includes leading internal employee committees. 
• Leads culture building activities throughout the organization, including oversight of sub-committees for fun activities and staff bonding, recognition building processes, programs to encourage staff wellbeing, and ensuring teams have the supplies needed to efficiently and effectively complete their roles. 

• Work closely with the Vice-President of Finance and Administration in the development of HR strategies to meet strategic priorities and annual goals, especially in terms of resource allocation, workforce planning and organizational development. 
• Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes.
• Work closely with the Vice-President of Finance and Administration on the execution of the People Leaders meetings and trainings, to promote successful People Leaders across the organization. 
• Proposing edits and/or editions to employee experiences to align with Community Action House culture. Keeping up on best practices in HR industry to stay at the leading edge.

• Oversee recruiting and hiring process with other People & Culture department team members and hiring managers, including strategy and core value standard integration into the hiring process. 

• Execute compensation philosophy through use of structure and administrative guidelines.
• Administer benefits programs, including working with external providers and providing answers to employee questions. 

• Manages all staff training and development opportunities, and ensures processes are in place for individualized training and development. 
• Implements grant funded training programs such as Going Pro including planning, writing the applications, communication with staff and external reporting.

• Ensure workplace safety, including maintaining proper policies and guidelines, displaying applicable labor laws, and ensuring staff have been trained. 
• Ensure organization’s HR practices align with best practices and adhere to federal, state and local laws. Includes supporting on review of employee handbook with external legal support.
• Handle all FMLA, STD/LTD, and Workers’ Compensation cases, and unemployment claims.

• General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

• Primary Supervisor: Serves as a People Leader (supervisor). Develops a healthy working relationship to support those they directly supervise. Manages workload, up-skilling and training of employees, and provides regular feedback. Responsible for timesheet approval, approving employee time off, and scheduling. Has influence on compensation, hiring, and termination decisions.

• 6 years of relevant experience required 
• 1 years of supervisory experience required
• Bachelor's Degree required.; or in place of a degree, equivalent years of experience
• SHRM-CP or PHR desired
• Basic conversational Spanish proficiency desired

• Demonstrated, verifiable leadership skills, ability and experience.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Experience effectively using applicable HR, and operations-related software. 
• Willingness to take on every aspect of HR with enthusiasm.
• Analytical and problem-solving skills with the ability to interpret information to support decision making. 
• Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
• Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
• Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Continuously work in stationary position 
• Occasionally move about work area
• Continuously read and understand written word
• Occasionally drive a vehicle for work
• Continuously operate computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally ability to push, pull, and lift up to 20 pounds

• Access to consistent and reliable transportation
• Evening hours occasionally, on an as-needed basis
• Weekend hours occasionally, on an as-needed basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.