Dental Patient Services Representative

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Migrant Seasonal Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.

• Integrity—We treat all people with dignity and respect.
• Compassion—We believe working compassionately with people enriches all.
• Inclusion—We are inclusive and advocate for diversity.
• Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation—We embrace opportunities to learn, grow and make wise choices.

• Maintain a hospitable, positive, caring, professional attitude; greet clients cordially and courteously on the telephone and in person.
• Efficiently and effectively handle patient inquiries or concerns in face-to-face encounters, on the phone or through voice mail, recording accurate notes in patient record.
• Present treatment plans to patients.
• Assist with the purchase and storage of materials and supplies; code invoices for processing in finance as needed.
• Schedule appointments, facilitate client check-in and check out; completion of appropriate CAPWN forms & data entry.
• Calculation and determination of sliding fee scale; calculation and collection of payments, determination of presumptive eligibility for Nebraska Medicaid; complete verification of insurance including eligibility and benefits for all insurances.
• Update patient information in the chart.
• Implement procedures for accurate and timely maintenance of client’s dental chart, which includes but is not limited to; appropriate scanning of client paperwork in chart including income documentation and insurance benefits into every household member’s dental record.
• Accurately enter patient data into the appropriate computer programs as required.
• Work with CAPWN Billing Department to complete billing for all dental patients – including billing for Nebraska Medicaid, private insurance, and uninsured patients.
• Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.
• Perform general housekeeping duties reception area.
• Serve as a role model for effective teamwork among staff and actively work to maintain positive morale and attitude.

• Attend staff training sessions and meetings as required.
• Promote programs in a positive manner in the community.
• As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
• Perform other duties as assigned.

• Computer proficiency and ability to learn new applications.
• Strong organizational and customer service skills required.
• Be able to obtain CPR certification.
• Ability to speak English with a proficient level of oral and written communication skills.
• Ability to maintain privacy requirements.
• Ability to establish and maintain effective working relationships with peers, patients, and dentist.
• Follows policy including but not limited to safety and work standards.
• Ability to multitask and be flexible through the workday.
• Ability to diffuse a patient who is angry or frustrated.

• Work is frequently fast paced and requires meeting tight deadlines.
• Must be flexible to work irregular hours as needed.
• The noise level in the work environment is above average.
• General temperature-controlled office environment.
• Requires long periods of sitting and working on a computer, talking on the phone or communicating face-to-face with patients.

• Flexibility to bend, stoop, and squat with or without accommodation.
• Fine manipulation of hands for repetitive action.
• Must regularly speak, hear, and have close vision ability.
• Occasionally lifting and carrying up to 20 pounds.
• Physically and emotionally able to work with other staff and patients.

• High school diploma or GED.
• Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation.
• One years’ experience as receptionist or similar office/clerical duties preferred.
• One year’s computer experience in data entry and word processing required.
• Excellent customer service skills required.
• Ability to multitask in a busy environment.
• Physically and mentally able to perform required duties.

• Meet the minimum qualifications above.
• Two years’ experience in office procedures, data entry or customer service.

• Meet the minimum qualifications above.
• Five plus years’ experience in office procedures, data entry or customer service.