What are the responsibilities and job description for the Customer Support Specialist position at Community Action Partnership of Lancaster County inc?
Job Description
Job Description
JOB SUMMARY
Position Title : Customer Support Specialist
Program : Utility Assistance
Classification : Non-Exempt / Full-Time
The primary role of the Utility Assistance Customer Support Specialist is to serve as the initial point of contact for utility customers seeking financial relief.
DUTIES / RESPONSIBILITIES :
Customer Service :
- Answering incoming phone calls. retrieving and returning voicemail messages.
- Provide short-term support to utility customers to quickly resolve questions and concerns.
- Communicate clearly, solve problems with patience and understanding, and resolve complaints effectively.
Data Management :
Collaboration & Teamwork :
Continuous Quality & Performance Improvement :
Innovation & Professional Development :
EDUCATION / EXPERIENCE REQUIREMENTS
We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered :
Equal Employment Opportunity
CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Work hours are generally 8 : 30am-4 : 30pm, hours may vary.
37.5 hours per week.
