Reporting and Support Specialist

Description

Community Action Program of Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Location: Concord, NH

Hours: Full Time, 37.5 hours per week

Salary Description: $20.47 per hour

About Community Action Program Belknap-Merrimack (CAPBM)

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like To Work Here

Working at CAPBM means being part of a collaborative team driven by a passion for making a difference. Our supportive, inclusive environment fosters professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of individuals and families we serve. We value commitment, innovation, and adaptability, making every day an opportunity to create impactful solutions and meaningful connections within our community.

A Day in the Life as a Reporting and Support Specialist:

Duties

As the Reporting and Support Specialist, you will be responsible for a variety of administrative and dispatching back-up duties to facilitate the operations of the public transportation services in the Agency. Your day will involve:

• Working closely with and assisting the transportation director and manager in the daily operation and helping to identify and report any problems in the operation, scheduling and implementation of the system.
• Receiving, accurately recording and scheduling ride requests for all routes in scheduling software.
• Assisting with all billing duties associated with vehicle maintenance, interagency fund transfers and other required invoicing.
• Performing clerical duties to facilitate the smooth operations of the transportation functions (both transit and non-transit) including data collection, correspondence, schedules and responses to telephone and email inquiries.
• Assisting the transportation director and manager with securing information as requested by both internal and external programs/organizations and prepare documentation as needed.
• Assisting in the purchasing process by placing orders, completing purchase orders, verifying orders and invoices for approval and submitting them to the Fiscal Department.
• Providing telephone information and referral about all scheduled programs, routes and general services.
  
  

Your role will directly contribute to accurate record keeping and reporting functions for all transportation programs and will be responsible for compliance requirements within the Agency.

Requirements

Qualifications to Be a Reporting and Support Specialist:

To Excel In This Role, You’ll Need

• Education: High school education or the equivalent required.
• Experience: Experience in dispatching and scheduling public transit systems that include fixed route complementary Paratransit and demand response a plus.
• Skills: Excellent telephone and interpersonal communication skills. Knowledge of basic purchasing, office accounting preparing invoices and purchase orders.
• Characteristics: Proficiency in administrative record keeping and office procedures. Requires strong organizational skills in an office environment to act independently and efficiently solving problems.
• Technical: Knowledge and use of Windows operating systems, computer networking, Microsoft Office and Spreadsheets along with Dispatching software. Computer proficiency, including experience with TEAMS, Microsoft Office and Dispatching Software.
  
  

Must have reliable source of transportation to be used in fulfilling the responsibilities of the position, and meet insurance requirements. Must maintain Department of Motor Vehicle record that is compliant with the loss control requirements established by the Agency’s insurance carrier.

Ready to Apply?

If this job sounds like a fit for you, click on the ‘apply’ button below. We’d love to hear from you! Together, we can empower communities and enrich lives.

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.