Human Resources Manager

Description

Come join the amazing Community Action Program of Belknap-Merrimack Counties team!

We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most. 

 
You'll join a team of talented and passionate people who are motivated to make our community as strong and resilient as possible.

POSITION SUMMARY:

The Human Resources Manager is responsible for various administrative and HR-related duties, including employee onboarding, maintaining personnel records, assisting with benefits administration, coordinating recruitment efforts, and ensuring compliance with HR policies and procedures.  

The HR Manager will work closely with leadership to ensure the effective implementation of HR strategies that align with the organization's mission. This role will foster a positive and inclusive work environment, drive employee engagement, and support organizational growth.

PROGRAM RESPONSIBILITES: 

• Ensure compliance with federal, state, and local labor laws and regulations (e.g., FLSA, FMLA, ADA) by maintaining up-to-date knowledge of all relevant employment laws and ensuring the organization's HR policies, procedures, and practices align with legal requirements.
• Oversee the recruitment process, including job postings, candidate screening, interviewing, and selection.
• Implement the onboarding procedures to ensure new hires are integrated smoothly into the organization.
• Participate in agency outreach events to enhance agency staff recruitment efforts.
• Oversee leave administration, wage and hour compliance, workplace accommodations under ADA, and anti-discrimination policies to ensure legal compliance and minimize risks, including managing FMLA processes.
• Collaborate with program directors to assess staffing needs and ensure the recruitment of qualified candidates.
• Oversee the administration and reporting of Workers' Compensation, ensuring timely processing and compliance with all regulatory requirements.
• Design and implement comprehensive workplace safety training programs and initiatives, fostering a culture of safety and ensuring compliance with regulatory standards.
• Responsible for enhancing and maintaining Safety Policies & Procedures in coordination with senior management. Coordinates regular Safety Committee meetings and staff outreach efforts.
• Assist the Payroll and Benefits Manager to ensure precise and timely payroll processing, addressing any discrepancies swiftly to maintain smooth and efficient operations.
• Partners with the Payroll and Benefits Manager to implement agency-selected benefit packages, including communicating annual benefit changes to staff and managing open enrollment.
• As directed by executive leadership, the HR Manager will assist the Payroll and Benefits Manager in coordinating, scheduling, and communicating with benefit providers, including managing updates and benefit plan selections.
• Act as the primary point of contact for employee relations, collaborating with senior leadership to address concerns and resolve conflicts effectively. 
• Leverages strong consensus-building and mediation skills to facilitate constructive resolution of employee conflicts. 
• Provides expert guidance to program managers on employment laws, regulations, and policies impacting employees. 
• Coaches and supports managers and staff on HR policies, performance improvement strategies, and career development initiatives. 
• Collaborate with executive leadership to develop, implement, update, and maintain the agency's Personnel Policies Handbook, ensuring it remains current and aligned with organizational needs.
• Works in partnership with the Payroll & Benefits Manager to ensure the HR Management Information System (HRMIS) is maintained, updated, and enhanced to support the agency and staff.
• Manage employee records, focusing on data accuracy and confidentiality and ensuring full compliance with privacy regulations and organizational policies.
• Provides staffing reports to executive leadership regularly and delivers ad hoc staffing reports to program directors within a reasonable timeframe.
• Maintain and regularly update the agency's staffing organizational chart, ensuring accurate representation of all positions, including vacancies.
• Promote a diverse and inclusive workplace through recruitment practices, employee engagement, and retention strategies.
• Develop and implement initiatives that foster a culture of respect, collaboration, and equity.
• Organizes and works independently on multiple tasks/projects and completes projects within specified deadlines.
• Engages in positive and effective verbal and written communication with all levels of staff, management, external officials, agencies, and the public, ensuring that ideas and instructions are conveyed clearly and concisely.
• Excels in high-pressure situations by staying focused, resourceful, and maintaining a positive, solution-oriented approach.
• Continuously stays informed of and adapts to changes in employment laws and regulations to ensure compliance and best practices.

AGENCY RESPONSIBILTIIES:

You are part of something bigger than just your program and every CAPBM employee is accountable for delivering the highest quality of service and support to all of our stakeholders including program participants, clients, volunteers, coworkers, contractors, vendors, and any other individual touched by the work we do. 

• Be committed to the Agency's Mission, Vision, and Values.
• Express courtesy and willingness to assist others while providing positive, prompt, and quality assistance to all CAPBM stakeholders.
• Maintain adequate knowledge of all CAPBM programs to make referrals to other CAPBM programs beneficial to the participant.
• Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff per CAPBM policy and procedure. Adhere strictly to the confidentiality of clients, co-workers, and internal business information.
• Present a professional and positive image as a representative of CAPBM.  
• Follow established policies and procedures and comply with all safety requirements.
• Communicate proactively with the supervisor regarding workflow, problems, suggestions, etc.
• Contribute to a positive, team-oriented work environment; and attend team and staff meetings as scheduled.
• Be punctual for scheduled work, use time appropriately, and complete work in a timely fashion with minimal errors.

CAPBM FULL TIME BENEFITS:

• Paid Time Off – Earn up to four weeks in your first year
• Paid Holidays – 12 per year
• Health Insurance (with Free Dental and Vision)
• Health Reimbursement Account
• Health Insurance Buyout
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Voluntary Flexible Spending Accounts (FSA & DCA)
• Employer paid Life Insurance
• Employer paid Short and Long Term Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Voluntary 403(b) with 5% Employer Match After One Year
• Employee Assistance Program (EAP)
• Mileage Reimbursement
• Federal Student Loan Forgiveness Program

Requirements

Experience:

The following experience and skills are considered essential:

At least four years of professional experience across all HR disciplines, including employment, benefits, compensation, employee relations, training and development, workers compensation, and conflict resolution.  

• Communicate effectively, verbally and in writing, to a diverse audience. 
• Demonstrate the highest level of ethical behavior. 
• Excellent time-management, problem-prevention and problem-solving skills. 
• Maintain confidentiality of sensitive information. 
• Work accurately with close attention to detail.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field; HR certification (e.g., SHRMCP, PHR) preferred.
• Minimum of 5 years of HR experience, with at least 2 years in a managerial or leadership role preferred.
• Strong knowledge of employment laws, regulations, and best practices.
• Experience in benefits administration, employee relations, and performance management.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• New Hampshire Driver’s License, reliable transportation, and ability to meet agency transportation insurance requirements

License/Certification:

• Successful completion of criminal record and driving record checks.
• Valid driver’s license with access to reliable transportation for required travel. 

For consideration, please submit a resume and cover letter. 

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.