Food Intake Worker/Receptionist

SUMMARY:

The focus of this position is to greet clients and help guide them to the right department to receive services. However, some administrative work will be related to data entry and accuracy.

DUTIES AND RESPONSIBILITIES:

Under the direct supervision of the Executive Assistant, the staff:

• Presents a positive image to the public, volunteers, and other staff,
• Performs intakes with clients to assesses needs and problem solves with clients regarding household situations,
• Identifies and provides appropriate referrals to other resources within the community to help meet client needs on a long-term basis,
• Maintains accurate records pertaining to each client, completes data entry,
• Works closely with supervisor and other team members to maintain a smooth and efficient operating program,
• Completes and submits all documentation (time sheets, mileage, etc.) in a timely manner,
• Presents a positive public image by assuring that all work areas are clean and clutter-free including the lobby,
• Attends staff and training meetings as directed,
• Performs other duties as assigned.

QUALIFICATIONS:

High school graduation and one year of experience in an area related to the above duties and/or combination of education and experience substituting on a year-by-year basis.

• A high standard of honesty and integrity is required. Maintain a high level of trust,
• Ability to identify needs and use effective interviewing principles, methods and techniques, knowledge of minority needs and low-income problems.
• Ability to speak Spanish is required,
• Excellent oral and written communication,
• Excellent customer service skills are a must,
• Able to work under pressure and in stressful situations,
• Able to work well with persons from a variety of backgrounds,
• Basic computer skills a must,
• Ability to work as a team player and problem-solve,
• Must be dependable, motivated, a self-starter, and able to multi-task
• Able to meet program performance measures in a required time frame
• Have a broad knowledge of community resources.