What are the responsibilities and job description for the Crisis Line Specialist | Peer Support Specialist position at Community Alliance?
At Community Alliance, we believe in the potential of recovery for all individuals with a mental health and substance use challenges, and we dedicate our resources to support the journey of each individual we serve.
Community Alliance is seeking a Crisis Line Specialist. The Crisis Services are available 24 hours a day, 7 days a week, and 365 days per year. The Crisis Line Specialist will answer the crisis call line and will work closely with the Crisis Services clinician. Ideal candidates will have passion for working with vulnerable populations and comfortable in collaborating with other professionals to empower clients to achieve self-defined goals.
Position requires a Peer Support Specialist to leverage their lived-experience in recovery from mental illness and/or substance use disorder to assist clients in the rehabilitative and recovery process.
Day Shifts - 7:00 am to 3:00 pm
Evening Shifts - 3:00 pm to 11:00 pm
Night Shifts - 11:00 pm to 7:00 am
- Contribute to the development of integrated treatment plans, with a focus on helping clients to articulate self-identified goals for recovery
- Teach and support clients’ use of coping skills needed to facilitate individual recovery
- Assist clients in self-managing personal crisis
- Ensure clients are able to access services that align with goals identified in their treatment plans
- Proactively collaborate and communicate with members of a multi-disciplinary care team (e.g. information sharing; planned and spontaneous case consultations; collaborative care visits)
- High-school diploma/GED required. Post-secondary education preferred
- Self-identified as a current or former recipient of professional behavioral health services which has led toward recovery from a major mental illness and/or co-occurring mental illness and substance use disorder
- Successful completion of an agency recognized peer specialist training program
- State certification as peer specialist is REQUIRED
- Knowledge of recovery principles, coping skills, advocacy techniques and community resources
- Ability to connect, communicate, and effectively work with people from diverse cultural, ethnic, socio-economic, educational, and professional backgrounds
- Access to reliable transportation, possession of valid Nebraska driver’s license, current automobile insurance, and good driving record
