What are the responsibilities and job description for the Switchboard/Office Assistant position at Community Alliance?
At Community Alliance, we believe in the potential of recovery for all individuals with a mental illness and we dedicate our resources to support the journey of each individual we serve.
Community Alliance, offering an integrated health care approach and built on an array of mental health and primary care services, is seeking a Switchboard/Office Assistant. Ideal candidates will have passion for working with vulnerable populations and comfortable in collaborating with other professionals to empower clients to achieve self-defined goals.
Summary:
The ideal candidate will have previous experience with a switchboard in an office setting. An individual employed in this position performs switchboard duties and is the backup for the receptionist, clerical, scheduling and office support responsibilities. In addition, an individual in this position is responsible for contributing to a safe, supportive and welcoming environment for persons served, employees, and visitors and callers.
- Answer all incoming calls in a friendly, courteous, confidential manner and properly forwards callers to the correct employee or program. Potential up to 200 to 300 calls any given day. Takes and relays accurate messages in a timely manner
- Back up to welcoming clients and visitors in a prompt, professional, and courteous manner and directing people to appropriate staff.
- Typing correspondence, reports, program-related documents, forms, and other materials with a high degree of accuracy and timeliness.
- Assist staff in planning and preparation for meetings and appointments as requested
- High school or GED required
- 6 months of previous experience operating a switchboard in an office setting required.
- Demonstrated ability to efficiently, effectively, and professionally answer multi-line phone system.
- Familiarity with computer software including proficiency in word processing and typing/word processing speed with high degree of accuracy.
- Demonstrated ability to multi-task, work under time constraints, maintain focus in busy phone area, respond to multiple staff, and balance priorities.
- Ability to operate desktop computer, fax machine, copy machine, and other routine office equipment.
- Ability to initiate and complete tasks in areas of responsibility with moderate supervision.
- Good oral and written communication skill
- Ability to effectively and positively interact with diverse groups and individuals, including consumers, human service providers, government officials, co-workers, volunteers, and the community at large.
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