What are the responsibilities and job description for the IT Support Specialist-Audio Visual position at Community and Economic Development Assoc?
Are you a tech-savvy problem solver who thrives in a fast-paced, mission-driven environment? CEDA is seeking an IT Support Specialist – AV to support and maintain our agency’s computer systems, software, phones, and audiovisual/multimedia equipment.
This hands-on role is ideal for someone with experience in IT helpdesk support and AV production, who enjoys tackling complex technical challenges while supporting a diverse staff. You’ll be a key player in keeping our hybrid work environment running smoothly—whether it's managing a Zoom meeting, troubleshooting a laptop, or setting up video for a training session.
Essential Functions
- Serve as frontline support for all IT helpdesk requests; escalate as needed.
- Install, diagnose, repair, and maintain agency hardware/software, including AV and media systems.
- Manage and document helpdesk tickets using tracking software.
- Assist in Office 365 and Active Directory/Azure administration under supervision.
- Operate and support AV equipment including video cameras, audio mixers, graphics generators, and editing tools.
- Capture, edit, and manage digital media using asset management software.
Conduct regular AV software and firmware updates.
Support internal and external AV events, including training sessions, webinars, and conferences.
Other duties as assigned.
Knowledge, Skills, and Abilities
Strong understanding of AV technologies and IT systems (hardware, networking, and support tools).
Proficiency with Microsoft Windows/Mac environments, Office 365, Active Directory, TCP/IP, Zoom, Teams, and SharePoint.
Familiarity with digital media production software (graphics, encoding, editing).
Ability to multitask across various systems and user needs while delivering excellent customer service.
Strong communication skills—able to explain technical issues to both tech and non-tech users.
Organized, self-motivated, and able to handle confidential information professionally.
- Ensuring that AV hardware and software is prepared to meet the needs of the organization
- Offering plans and advice for live audio and video events, including broadcasts, conferences, webinars, training events, etc.
- Operating the master controls of AV systems during events as needed
- Conduct regular updates and upgrades to software and firmware on AV-designated equipment
This position has no supervisory responsibilities.
Work Environment
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift or move up to 30 pounds. Requires normal range of hearing/vision.
Position Type/Expected Hours of Work/Travel
Required Education and Experience
- Associate degree in MIS, Computer Science, or a related field
- 2 years of IT Helpdesk experience.
- 2 years of Customer Service experience.
- 2 years of Audio/Visual equipment support experience.
Preferred Education and Experience
- Experience working in a nonprofit setting.
- CompTIA certification is a plus
- Associate’s Degree in computing and digital media technology.
AAP/EEO Statement
CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.
ADA Statement
Other Duties
