Case Manager

Seeking a bilingual case manager to assist in the opening of a new apartment. building serving people with disabling conditions. Will be part of the screening process to approve applicants. Once residents are moved in, will provide ongoing case management and supportive services.

Job/Task Functions

Case Management provides assistance to individuals who exhibit serious impairment due to mental illness. Case management will work with clients, their families and significant others to ensure access to the full array of needed and appropriate services and resources available in the community in order to reduce/eliminate the need for institutionalization, hospitalization, incarceration and to enhance independence, autonomy, and quality of life.

The Case Manager shall provide services which shall include assisting clients in gaining access to needed financial and insurance benefits, employment, medical, social, education, assessment of functional abilities and needs, and other services. These support services include working with the client and their natural support system to develop and implement the service plan. It also includes follow-up to determine the status of services and the effectiveness of activities related to the successful implementation of the service plan toward enhancing the recipient's inclusion in the community. Accurate documentation and billing of services is essential. Detailed, intricate, accurate data entry may also be required. The Case Manger may work with individuals: in independent supported housing and referrals to housing; our assisted living facility; and/or experiencing homelessness.

Duties and responsibilities

• Provides direct assistance to identified client in the accomplishment of activities of daily living, routine program chores, and personal treatment goals.
• Demonstrates and coaches the development of skills identified as goals in the service plan.
• Provides transportation for identified client to maintain medical or other appointments outside the program.
• Develop weekly schedule of activities for clients based on their needs that ensures consistency.
• Responds appropriately and in compliance with agency Policies and Procedures to emergent incidents/accidents that develop with client and/or in the environment of care by contacting and reporting to 911 and chain of command.
• Engage identified client in community integration by participating in local activities with client (e.g. Library, attending community outings and events).
• Communicate with identified collaborative agencies regarding any changes in mental/physical status.
• Complete all assigned documentation through communicating information to program staff or/and completing a progress note and uploading required documentation into client’s Electronic Medical Record and other human services system if required by position within 48 hours of service.
• Maintain safety, security and satisfaction of identified client by monitoring environment of care.
• Assess, orient and facilitate the entry of shelter and transition residents into housing units.
• Develop individualized service plan including identification of existing barriers to self-sufficiency, setting housing and income goals and developing an action plan.
• Coordinate and advocate for the involvement of appropriate professionals and resources from other agencies.
• Meet with clients on a regularly scheduled basis to discuss, assess, direct and assist in the removal of barriers to self-sufficiency.
• Assist clients to apply for and maintain benefits.
• Schedule and conduct house meetings at least monthly.
• Screen potential new clients in acute care facilities and the community.
• Meet with professionals from outside agencies to conduct outreach for various programs.
• Conduct outreach in the community with the homeless population.
• Check company email at least once per day, responding timely, appropriately, and professionally to communicate internally and externally.
• Complete a monthly peer review.
• Complete monthly housing checklist with each resident.
• Responsible for clearing out resident belongings after resident vacates property.
• Interact professionally with residents, co-workers and community agencies. Must be able to maintain tact and professionalism.
• Other duties and responsibilities as assigned.