Patient Care Coordinator

Bi-Lingual Patient Care Coordinator (PCC)

Community Audiology Services, LLC and Silver Spring ENT & Laser Center

Silver Spring, MD 20904

Posted: 3/7/23 (Open until filled)

About the companies

Community Audiology Services, LLC (CAS) and/or Silver Spring ENT, LLC (SSENT) are providers of hearing healthcare, ear, nose, throat (ENT), and aesthetic services and products. Through their hearing healthcare and ENT services, they specialize in patient care for all ages in the Maryland community. CAS’s and/or SSENT's goal is to compassionately and professionally provide expert services and products based on individual patient/client needs. CAS offers a comprehensive array of services related to evaluation, rehabilitation, and prevention of hearing impairment and assists patients toward the goal of improved quality of life through better hearing. SSENT provides an extensive menu of ENT services as well as services and products to influence clients' aesthetic presentation to include laser treatments, fillers, injectables, expert after-treatment skincare, and other enhancement services and products.

About the position:

CAS and/or SSENT are currently seeking a bi-lingual (English and Spanish), dependable, energetic, and patient/client-focused PCC to join its fast-paced, progressive team at the Silver Spring, MD location. The PCC greets patients, clients, and other guests, schedules appointments, collects information, maintains records, prepares and disseminates internal and external communication in English and/or Spanish, handles patient/client-related transactions, and assists team members in delivering excellent service and products.

Job Duties:

• Welcomes/greets patients, clients, and visitors in person or on the telephone; answers or refers inquiries
• Optimizes patients'/clients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient/client appointments on schedule by notifying provider of patient/client arrival; reviews service delivery compared to schedule; reminds provider of service timelines
• Answers patients'/clients' questions and concerns related to services and products
• Ensures availability of treatment information by filing and retrieving patient/client records
• Ensures HIPAA compliance and patient/client confidentiality
• Reliably maintains digital patient/client data by obtaining, recording, and updating personal and financial information
• Supports accurate revenue collection by recording and updating financial information and appropriately organizing patient/client records
• Maintains business office inventory and equipment by noting needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies
• Schedules equipment service and repairs as requested
• Receives and distributes mail/packages; and prepares mail-outs
• Supports efficient operations by following policies and procedures and reporting on needed changes
• Prepares and maintains reception area
• Contributes to team efficiency and effectiveness by accomplishing related results as needed

Skills and Qualifications:

The PCC is the center-point person for all patient/client care and office functions. The PCC must demonstrate:

• DEPENDABILITY, RELIABILITY, ACCOUNTABILITY, and AVAILABILITY
• Capacity to always deliver superb patient/client care
• Ability to learn quickly, attend to details, and efficiently prioritize
• Ability to effectively handle multiple tasks simultaneously and still deliver on time
• Organization and time management skills that improve office efficiency
• Excellent written and spoken communication skills in English and Spanish
• Proficient command of computer software and internet use
• Team collaboration skills and professional presentation

PREFERRED CANDIDATE

The preferred PCC candidate will:

• Demonstrate English and Spanish proficiency in written and spoken formats
• Have prior receptionist/administrative assistant experience in a medical, aesthetics, and/or other similar environment
• Be available to work Monday through Friday from 9:00 A.M until 5:30 P.M.

Qualified and interested applicants must send a resume with separate cover letter to: admin@communityaudiologyservices.com

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount

Work setting:

• In-person
• Office
• Outpatient
• Private practice

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• medical or aesthetics office: 2 years (Required)

Language:

• Spanish and English (Required)

Ability to Relocate:

• Silver Spring, MD 20904: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20