What are the responsibilities and job description for the Client Support Engineer position at Community Bank Connection, Inc.?
Description
Are you a hardworking individual looking for a foot in the door to learn and gain customer service and/or IT experience and not sure where to start? If so, Community Bank Connection is looking for people that can join a fast-paced team as a Client Support Engineers in solving technical issues while serving customers in the Financial industry. The ideal person for this role is teachable, responsible, self-disciplined, has a desire for self-development, and has a good attitude. We can teach the necessary skills and knowledge to anyone with initiative.
This role will allow someone to learn (or continue learning) the back-end IT infrastructure for large financial organizations along with end-user management. We also offer a hybrid remote schedule allowing employees to work from home along with paid-on-call weekends.
As a smaller company, we allow our team members to be involved and touch many aspects of our multiple service offerings. IT customer support is the core, but only a small piece of what we do.
The work is fast-paced with high standards, but this is a great opportunity for someone trying to determine the best career path for themselves.
Responsibilities:
- Answering customer calls
- Resolving client issues
- Preparing documentation
- Task management
- Assisting maintenance technicians
Opportunity to
- Learn SalesForce
- Learn marketable technologies
- Experience how a business is run
- See/experience Banking compliance, projects, and customers service
- Be a part of a tight-knit, high performing team
Benefits:
- Health, Dental, Vision
- Flexible schedule
- Paid on-call weekends
- Remote work
Requirements
Requirements:
- Hard Working
- Basic computer skills
- Clear communication
- Desire for self-development
- Organized
- Good attitude