Closing Coordinator Supervisor

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position is responsible to supervise a team in reviewing and evaluating all residential loan closings and ensuring quality control levels are met and maintained.  Leads with thorough knowledge of all laws and regulations such as TILA-RESPA, HMDA, Escrow as well as company policies and procedures.

Essential Duties:

• Supervise the closing team in the Mortgage Processing Department
• Ensure staff works efficiently and keeps production standards in line
• Analyze information in Encompass to create an electronic loan file for all mortgage products offered by consumer real estate loan products
• Prepares and issues all required closing documents in compliance with various regulations
• Coordinate with lenders/attorneys to complete accurate documents
• Provide guidance to lenders regarding procedures required to take action on problem loan applications
• Assist in training of other team members
• Review and approve timecards
• Complete regular check-ins/performance evaluations with direct reports as well as be involved with disciplinary actions
• Interview and select new employees 
• Prepare and review various reports
• Ensure all department procedures are accurate, up to date and being followed
• Other jobs and duties as directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner

Ancillary Duties:       

• Cooperates with other members of department to achieve department goals.   Cooperates with employees of other departments to provide quality service, solve problems and achieve bank goals.

Education/Training: 

• Associates Degree in business management or equivalent mortgage processing experience required
• All applicants must be 18 years of age or older

Skills: 

• Proficient reading, writing, grammar and mathematics skills
• Excellent written and verbal communications skills
• Research and problem-solving abilities
• Ability to analyze and interpret income, assets, and credit
• Ability to work under pressure and work effectively under time constraints
• Proficient in Microsoft Word and Excel
• Must be comfortable supervising, mentoring and conducting trainings
• Must be able to consistently demonstrate the Company's core values;  integrity, excellence, teamwork, and humility

Experience: 

• Minimum of 5 years of Mortgage and supervisory experience preferred

Hours:  Monday-Friday 8:00-5:00, overtime and Saturdays as required

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Salary : $58,500 - $88,000