Trust Support Specialist 2

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Under the direction of the Supervisor, responsible for accurate processing and reporting of securities settlement distributions and receivables, trust payables, receivables document preparation, records management new and terminating accounts.  Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion

Essential Duties:

• Provide operational and administrative support to trust officers and trust clients
• Process receipts of funds and distributions  
• Posting and reconcilement of income transactions from investments with custodian
• Process asset related adjustments to values/balances 
• Process incoming and outgoing asset transfers as directed by Trust Officer
• Settlement of investment trades placed by internal and external Portfolio Managers with custodian
• Perform various daily and monthly cash suspense account reconciliations
• Review, research and provide for payment of trust client bills and taxes communicating with third parties to resolve billing
• Process income tax activity 
• Release and reconcile scheduled payments by check and ACH, resolving uncashed check issues
• Prepare and maintain accurate account documentation to support decisions/actions
• Assist with the preparation of various internal and regulatory reports
• Perform research to respond to client, trust officer, subsidiary and bank inquires
• Appropriately escalates issue and concerns to manager 
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Education, Training and Requirements:

• High School Diploma or GED is required
• Associates Degree in Business/Accounting or equivalent training is preferred
• All applicants must be 18 years of age of older

Skills: 

• Organization, attention to detail and multi-tasking
• Computer including Microsoft Excel
• Verbal communication and Interpersonal
• Math and Grammar
• Analytical
• Able to work independently
• Ability to prioritize

Experience:

• A minimum of three to five (3-5) years of business office experience is preferred or three (3) years trust operations experience. 

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Salary : $22 - $31