Lead Family Engagement Coordinator

Minimum Salary: $53,000

Position Summary: The Lead Family Engagement Coordinator will serve as part of the Safety Management Services Team. This position will be responsible for managing an intensive caseload of approximately five families where serious safety concerns were identified. The Lead Family Engagement Coordinator will work to increase protective capacities of parents so children can remain safe at home and in the community. This position will provide a prompt therapeutic response to address mental health and substance abuse needs or other risk factors contributing to unsafe conditions in the home. This position requires a Master's Degree in Social Work, Mental Health Counseling, Psychology or other related degree, and the individual needs to be licensed or license eligible in the state of Florida. This position will be on call for nights and weekends, as part of a rotating schedule.

Technical/Functional Expectations:

1. Crisis Interventions-Essential Function: Provide crisis intervention linkages, referrals through consultation to ensure family support and placement stabilization in order to follow-up with emergency FTC for continued authorization.
2. Interim Safety Plan-Essential Function: Ensure present danger and impending danger safety plans are in place and monitored in order to protect clients and FPOCF interests.
3. Assessment Documentation-Essential Function: Complete standardized assessments in order to establish the family's strengths and needs.
4. Strength-Based Service Delivery-Essential Function: Ensure services & treatment are delivered from a strength based framework and customized in order to meet individualized needs of family and members.
5. Care Planning Resources-Essential Function: Access 3rd party, Medicaid, and community resources and ensure inclusion in flexible and responsive service delivery in order to maximize resources and develop individualized plans.
6. Safety Management Caseload: Manage a Safety Management Caseload of FTC for at risk families in order to meet needs for support.
7. Individual & Group Counseling: This position will be responsible for providing individual and group counseling services to the family until such time as a network provider can become engaged. The FEC will teach skills that may include working with parents on how to meet the special physical, mental and emotional needs of their children. Working with parents on how to manage and resolve conflicts, and on how to recognize the circumstances that interfere with their ability to care for their children.
8. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

1. Diligence: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; do everything possible to reach goals; have a sense of urgency about getting results.
2. Deal with Ambiguity: Able to maintain composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.
3. Versatility: Able to take on new or multiple roles and responsibilities and do them well; be flexible when considering options or opinions; be open to new ideas and change.
4. Customer Service: Able to anticipate and respond to customers’ needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
5. Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
6. Self-Control: Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

1. Child Welfare Computer Systems Experience: This position uses Florida Safe Families Network (FSFN) to complete case notes, upload safety plans and complete Family Functioning Assessments. This position will also utilize Mindshare to complete referrals for services.
2. Child Protection Certification State of Florida: This position requires Florida Child Protection Certification and working knowledge of Florida Child Welfare system, Florida Administrative code Family Safety 65C is required. If not certified, employee must achieve certification within 12 months of hire.
3. Valid Driver's License & Appropriate insurance: This position requires a valid driver’s license in order to travel throughout the County.
4. 2 years’ experience serving at risk families: This position must have at least two years’ experience serving at risk families who have experienced abuse, neglect or abandonment.
5. Superior verbal and written communication skills: This is essential in order to effectively and flexibly work with our families who have complex needs.
6. Effective independent judgment-Essential Function: This is essential in order to address immediate concerns where you may not be able to reach your supervisor or others for guidance.

1. MA Social Work, Psychology, Counseling or other related field
2. Clinical Licensure or license eligible
3. 2 to 5 years resolving complex family issues required.
4. 3 years resolving complex family issues preferred.

1. Lifting 10 pounds
2. Carrying 10 pounds
3. Reaching
4. Sitting
5. Standing
6. Reading
7. Listening
8. Typing
9. Writing
10. Speaking