Behavioral Health Liaison Supervisor - Family Court

The Behavioral Health Liaison Supervisor is responsible for supervising a team of Behavioral Health Liaisons (BHLs) as it relates to their respective functions at CBH and off-site locations.  The Behavioral Health Liaison Supervisor coordinates the referral, admission, discharge and aftercare coordination process for assigned CBH members across various service systems.

Essential Functions: 

• Build and maintain a strong functional team through effective recruiting, training, performance management, coaching, team building and succession planning.
• Review caseloads, provide guidance on cases as needed and ensure agency policies and procedures are followed.
• Provide case coverage as needed.
• Facilitate and participate in interagency team meetings with providers, members and other system personnel.
• Maintain and update member and provider information as necessary. 
• Schedule and facilitate provider site visits to build a collaborative relationship and to ensure knowledge of community resources.  
• Monitor monthly team data for continuity of operations 

Position Requirements: 

• Education: Bachelor’s degree in Social Work or related field
• License/Certification: PA Child Abuse Clearance required
• Relevant Work Experience: Minimum of 3 years of experience providing direct service in the behavioral health field, preferably in a leadership role
• Skills:
• Strong understanding of adult and children’s behavioral health systems and all levels of care
• Strong interpersonal and verbal and written communication skills
• Proficient with Microsoft Office, specifically Word and Excel, and able to type at least 20 words per minute
• Ability to work independently
• Compliant with HIPAA regulations

Leadership Competencies: 

• Strategic Thinking:  Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas. 

• Leadership:  Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes.  Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others. 

• Employee Development:  Recognize and promote the necessity to hire, assess, develop and retain high quality talent.  Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure): 

• Must be able to travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, and pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated.  Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. 

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov