BH Link Direct Care Manager

BH Link Direct Care Manager (Full time)

East Providence

The BH Link is searching for enthusiastic manager, looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises.

The role of the Direct Care Manager will be to support clients during their crisis visits, serve as leadership for non-credentialed direct care staff, and collaborate with other members of the leadership team aid in program development processes.

Roles and Responsibilities:

• Model effective direct care services through warmth and positive engagement with clients throughout their visits. Specific direct care tasks include:

• Practicing effective de-escalation techniques, as needed.
• Assisting clients in filling out paperwork, as needed.
• Helping to ensure the comfort and safety of clients throughout their visit to BH Link.
• Monitoring facility cameras and help to ensure environmental safety on and around the grounds of the program.
• Guiding clients through safety checks during their entry into the BH Link facility.
• Assisting in facilitating transportation to and from the BH Link facility, as needed.
• Assuring that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.
• Maintaining documentation and logs, as appropriate.
• Engaging with insurance companies on behalf of clients, as needed.
• Consistently assessing where support is needed in the program.

• Designing and implementing onboarding process, training curriculum, and ongoing in-services.

• Providing individual and group supervision to direct reports, on both a regularly scheduled and ad hoc basis.

• Drafting and communicating relevant policies/procedures and program updates.

• Coordinating 24/7 staffing coverage for direct care staff in collaboration with other program leadership.

• Participating in recruitment processes and supporting employee retention.

• Organizing and developing resources to support program practices.

• Regularly navigating electronic health records and running necessary reports with agencys EHR.

• Provide additional clinical and administrative support as needed.

Desired Skills:

• ability to engage with internal and external partners, leaders, and stakeholders regarding program design and systems improvement.
• willingness to work alongside their team members in a direct care capacity; i.e., willing to engage regularly and directly with clients and their supports and/or referral sources.
• capacity to be highly organized, efficient, and responsive in executing key deliverables, and able to work simultaneously on multiple projects.
• experience with mentorship, coaching, or supervising; and with creating workflows, training plans, and/or policies and procedures.
• Personable and compassionate in approach.
• Able to build rapport with clients within a short period of time.
• Works well in a team setting and communicates effectively with other professionals.
• Proactive and engaged when working with clients and co-workers.
• Ability to multi-task and prioritize effectively in fast-paced environments.

Experience and Education:

• BA required; or 5 years of highly relevant work experience
• Minimum one year experience in behavioral health or non-profit leadership required
• Minimum one year experience in an administrative or data-focused position highly preferred
• Strong interpersonal and leadership skills a must, with demonstrated ability to remain mission-aligned and highly focused amidst multiple competing priorities and demands

Benefits

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.

• Generous vacation, sick time and holidays.
• Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our websitehttp://www.communitycareri.org/careersto fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!