CMA Clinic Lead

Position Summary:    Reporting to the Area Manager, Practice Manager or Regional Operations Manager, the Clinic Lead coordinates and oversees activities of the clinic and the clinic team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients while providing on-site subject matter expertise in the assigned clinic.  The Clinic Lead is a working lead with position with a varied amount of time dedicated to administrative support, but also providing patient care.  Supports and adheres to the CCP Health Compliance Program, to include the Code of Ethics and Business Standards and Shared Values.    Responsibilities    Leadership  Provide a consistent, visible, and accessible leadership presence at their site; establish a positive working environment.  Create and foster cooperation and communication among all parties; work to resolve site issues.  Perform all duties in compliance with the CCP Health Mission Statement and company policies, and assist in areas where expertise is requested; champion and assist with implementation of CCP initiatives in their site.  Site Operations  Provide patient care at the level of certification/license.  Coordinate and oversee the activities of clinic team members.  Organize and assign duties and tasks to clinic team members.  In coordination with Staffing Coordinator, if applicable, oversee clinic team member schedules in line with staffing models; review volumes and call outs to ensure proper staffing levels.  Assure clinic maintenance and appearance.  Maintain adequate clinic supplies in coordination with Medical Supplies Coordinator.  Assist Practice Manager, Area Manager and/or Regional Operations Manager in operational performance of the clinic.  Acquire and maintain knowledge of all EHRs platforms used within their sites (example: PVM, ECW); functions as back-up for other positions as needed.  In consultation with Medical Staff Services, communicate issues from providers and identify ways to support provider duty execution.  People Management  Make recommendations for staff training and development.  Manage initial and ongoing process and policy training for clinic staff, including the coordination of safety meetings.  Provide input to Operational Leaders for performance reviews.  Provide input to Operational Leaders for interviews, hiring, and resolving personnel issues.   Patient Relations  Monitor patient interactions to assure high quality and appropriate employee demeanor, technical accuracy, and conformity to company policies.  Maintain process to address patient issues and complaints, and interact with patients as appropriate to resolve escalated concerns.  Perform other duties as assigned    #CS