What are the responsibilities and job description for the Patient Service Representative position at Community Care Partners?
The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.
Essential Functions and Responsibilities:
Ability to interact effectively, and in a supportive manner with persons of all backgrounds
Sustain excellent patient interactions using clear communication and problem-solving skills
Assess walk-in traffic for potential emergencies
Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
Collect and record copayments and outstanding balances, and balance cash drawer daily
Cover medical records and prior authorizations when needed
Communicate efficiently to back-office staff regarding needs of patients
Maintain confidentiality of sensitive patient information at all times
Answer the phone in a professional manner and follow procedures for routing calls
Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
Perform other duties as assigned
Requirements and Qualifications:
Education: High school graduate or equivalent is required.
Certificate/License: None.
Experience: A minimum of one (1) year of customer service experience is required.
Community Care Partners is an Equal Opportunity Employer (EEO).
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