What are the responsibilities and job description for the Plan Advocate position at Community Care Plan?
Job Summary
The Plan Advocate will be responsible for communicating with members and providers regarding plan benefits and eligibility. This role requires strong problem-solving skills and the ability to work effectively in a team environment.
Key responsibilities include:
- Screening telephone calls and directing them to the appropriate area or person as necessary.
- Acting as a liaison between members, physicians, and the health plan.
- Maintaining confidentiality per HIPAA guidelines.
The ideal candidate will have excellent communication skills and be able to work independently with minimal supervision.
