What are the responsibilities and job description for the Certified Medical Assistant position at COMMUNITY CARE RESOURCES INC?
Job Description
Job Description
Essential Job Responsibilities
Maintains effective communication with patients in reference to waiting time, patient needs and expectations, and patient feedback
Escorts patient to the different areas within the medical office (prevention counselor, check-in / out, lab, exam room, social work, including televisit)
Completes all tasks sent via CCR’s EHR by the requested timeframe
Ensures compliance with health center’s policies and procedures as it relates to medical examination of every patient seen
Administrative Duties
Ensures proper and timely check-in of patients and prepares patient for medical examination Assists with the coordination of patient flow
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Schedules follow-up appointment for the patient
Timely and accurate documentation in patient charts
Receives / sends documents via fax per provider request :
- Medical Record Release Form
Makes phone calls and documents in EHR per provider request
Records pertinent information on forms
Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Reviews and documents the patient's vital signs in CCR’s EHR
Updates and records patient information in CCR’s EHR :
Prepares and reviews the next day’s patient schedule & care requirements to maintain patient flow
Assists with the completion of forms as needed :
Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient
Clinical Duties
Collects and accurately documents patients’ vital signs in CCR’s EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
Reports abnormal findings to the Registered Nurse and / or Medical Provider Prepares venipuncture forms
Prepares Advance Beneficiary Notice (ABN) forms as required and informs the patient of any costs associated with lab draw
Prepares and completes lab orders / requisition
Ensures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood
Assists Medical Providers with medical procedures / testing by performing :
Reviews visit summary with the patient upon discharge by the provider
Ensures proper processing and specimens are securely enclosed for transport to the lab Clinical Duties
Prepares rooms for clinical examination and patient procedures as directed Ensures materials / supplies / equipment are fully stocked and available
Assists Medical Providers with procedures / testing and ensures proper documentation in the medical record :
Obtains and reviews medical records of all diagnostic / lab reports
Collects, transports, disinfects and prepares instruments for sterilization process in accordance with policy and procedure.
Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines
Ensures the following are entered in patients’ EHR :
Performs PHQ-9 Depression screening
Places orders for the following :
Ensures proper ICD-10 coding / charges per diagnosis as per medical providers instructions Enters Uniform Data System (UDS) & Meaningful Use (MU) measures
Enters self-management goals and plan of care
Provides accurate and timely documentation within the same day of intervention and enters other information as requested by the provider.
Quality Assurance / Compliance
Ensures examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
Ensures proper documentation / logging and disposal of medication into the hazardous / black box Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use
Safety / Cleanliness
Ensures cleanliness of clinic area and examination rooms
Reports any cleaning or safety observations to the Registered Nurse and / or Office Manager Maintains agency guidelines relating to safety, outreach, and confidentiality Ensures proper handwashing according to Centers for Disease Control and Prevention guidelines Maintains and follows infection control standards and Universal Precautions as per policy and procedure
Provides feedback observations on risk management / safety assessments in the work area to Registered Nurse and / or Office Manager
Understands and appropriately acts upon the assigned role in Emergency Code System Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)
Culture of Service : 3 C’s
Compassion
Competency
Other
Participates in training sessions and other meetings as required by the agency and / or funding sources.
Participates in agency developmental activities as requested.
Other duties as assigned.
Travel Required
Qualifications
Skills
Customer Focus
Advanced
Customer Service
Advanced
Compassion
Advanced
Commitment
Advanced
Multitasking
Advanced
Healthcare Systems
Advanced
Microsoft Office
Intermediate
Written Communication
Advanced
Communication
Advanced
Problem solving
Advanced
Preferred
Bilingual (English-Spanish)
Intermediate
Bilingual (English-Creole)
Intermediate
Behaviors
Required
Loyal : Shows firm and constant support to a cause
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Goal Completion : Inspired to perform well by the completion of tasks
Self-Starter : Inspired to perform without outside help
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Experience
Required
2 years : 2 years of related work experience are required.
Licenses & Certifications
Required
Phlebotomy Certification
OSHA Certification
Biomedical Waste Cert
Cert Med Assistant - CCMA
