Case Manager

4Cs Now Hiring: Case Manager
Full Time Position, Non-Exempt

Starting Pay: $30 - $32

Position is located in Santa Rosa

Office Hours: Monday-Friday 8:30 AM – 5 PM

Are you inspired by the mission of 4Cs?

Do you want to make a powerful difference in the community?

The Community Child Care Council is looking for a Case Manager to join the 4Cs

team. The ideal candidate will meet with families to determine eligibility and need

for services in the 4Cs subsidized childcare programs. Case Managers must stay

up-to-date and comply with program regulations, maintain complete family and

provider files, and perform all related duties associated with the daily operations of

the 4Cs subsidized childcare programs.

PRIMARY DUTIES & RESPONSIBILITIES:

• Maintain complete and organized files for families and childcare providers on

assigned caseload (approximately 100-130 children).

• Maintain department paperwork, data entry and program systems including,

but not limited to, monthly attendance screening, ECES databases, mailings,

filing, and other clerical tasks as needed.

• Provide parent and provider support services as needed (including site visits)

in accessing community resources, choosing childcare and completing

program requirements with Resource and Referral (trust line) and other

agency departments.

• Work with Fiscal Payment Specialists supporting attendance processing,

including timely and accurate payment.

• Assist with annual department requirements i.e., quality review, parent and

provider evaluations, audit and Contract Monitoring Review preparation and

mass enrollments.

• Comply with all applicable program regulations and funding terms and

conditions.

• Provide excellent customer service, including a friendly and approachable

tone of voice and body language, returning phone calls within twenty-four

hours of receipt of the call, and maintaining positive interactions with others.

• Assist Supervisor and other team members with department duties as

needed (e.g., appointments, screening attendance, file maintenance, back up

to the front desk, etc.

• May serve as officer of the day.

• May assist with basic training for new staff as requested.

• Attend and participate in department staff meetings, monthly all office staff

meetings, and department retreats, in-service trainings, and staff

development opportunities.

• Attend monthly center meetings and site supervisor meetings, as applicable.

• Serve on a minimum of one agency or department committee.

• Participate at 4Cs community outreach events for a minimum of eight hours

per year, as requested.

Additional Level 2 Duties and Responsibilities

• Provide input to supervisors on the continued development and

improvement of department procedures, staff coverage and annual program

requirements.

• Increased caseloads up to approximately 140 children.

• Serve as officer of the day.

• Assist with basic training for new staff.

• Represent 4Cs at community functions and act as liaison with related

childcare agencies, as requested.

SUPERVISORY RESPONSIBILITIES:

• None

required for some positions.

• Demonstrated knowledge of Microsoft Office programs, e-mail, and internet.

Basic knowledge of office equipment.

• Detail oriented. Demonstrated accuracy with calculating figures and record

keeping.

• Ability to work in a fast-paced environment.

• Excellent customer services skills.

• Ability to work well with people from various social, cultural, economic and

educational backgrounds.

• Experience working with low-income families from culturally and linguistically

EDUCATION & EXPERIENCE:

• High School Diploma or GED

• Minimum two years' work experience with increased responsibility

preferably in a social service or childcare agency and/or 24 ECE units.

WORK ENVIRONMENT:

• Office Environment

• Work From Home (WFH)

PHYSICAL REQUIEMENTS:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

TRAVEL:

• Occasionally, 10% for training or staff meetings.

o A valid California Driver’s License and insured vehicle is needed for

travel for work related purposes. Employees who do not plan to drive

themselves for work-related purposes must submit a travel plan to

their supervisor.

BENEFITS & PERKS:

• Generous vacation and sick time - 17 days (3 weeks) of vacation time and 15

days of sick time annually

• 14 Paid Holidays

• Flexibility in work schedule

• 4Cs contributes $800 per month towards your health benefits package.

• Comprehensive health benefit package, including Medical, HSA, Dental,

Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term

Disability.

• 403B Retirement Plan

• Professional Development support

• Employee Resource Groups, including Wellness, DEI, Celebration and

Recognition

• This position may be eligible for a work from home opportunity after

completing the introductory period, of up to 50% of an employee's weekly

work schedule.

Internal candidates: Please submit current Resume and Internal application

to: employment@sonoma4cs.org

External candidates: Please submit Cover Letter and Resumes to:

employment@sonoma4cs.org

4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our

employees, our consumers, our products, our community and the planet. We are committed to building an

inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion,

marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation,

gender identity or expression, veteran status, or any other status protected under federal, state, or local

law. All employment is decided on the basis of qualifications, merit, and business need.