Job Description
Job Description
Purpose & Core Values
The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose : we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary
The Talent Management Specialist is responsible for providing support to the Human Resources team, and ultimately, to the team members of the credit union through implementing, coordinating, and the administration of human resource activities. The Talent Management Specialist will run the daily functions of the HR department including recruiting and employee relations, and supporting policies and procedures.
Core Competencies
Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.Credible : We are our members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.Adaptability / Initiative : Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. You can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact / value to the organization and / or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.Position Competencies
Communication : Communicates effectively and appropriately. Uses good judgment and an inviting approach to communicate to either members or team members in the most effective way, while ensuring compliance with all guidelines and confidentiality. Speaks in a clear and credible manner, selecting the right tone for the situation and audience, consistently whether it's via phone, email, chat, and / or in person. Listens, asks questions, and allows others to share their story.Critical Thinking : Takes a proactive approach to anticipating and preventing problems. When problems occur, they define those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.Role Mastery of Essential Duties : Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.Essential Duties
Performs routine tasks required to administer and execute human resource programs including but not limited to recruitment, disciplinary matters, performance, and talent management.Conduct full life cycle recruitment including utilizing several sourcing resources and strategies, screening, interviewing, and the offer process.Expedite recruiting needs with qualified candidates; develop results-driven staffing strategies that meet current & future needs.Facilitate an organized, compliant, and efficient recruitment process by maintaining accurate and up-to-date documentation, files, and notes related to candidate interactions and statuses to ensure full compliance with all established legal and internal requirements.Prepare appropriate interview materials including resume copies, scorecards, assessment documents, and assignment materials.Ability to analyze recruiting and performance documents, recommend improvements and efficiencies. Included are assessment tools to determine skill gaps, ATS processes implementing RPA, interview tools for recruiter and hiring manager, and performance improvement & management documents.Conduct as-needed recruitment meetings with business unit leaders to assess departmental needs.Conduct recruitment strategy meetings, market open positions, review resumes, screen applications, interviews, reference checks, and related activities to ensure timely, compliant, and thorough staffing practices.Assist in maintaining and updating job descriptions for open requisitions, ensuring they align with current roles and responsibilities.Supports employee relations, which may include recommendations for disciplinary action, performance improvement plans, terminations, and team member concerns.Ensure team members’ needs are met by administering the HR Helpdesk ticket system.Assist with the implementation of performance management processes, including performance reviews and feedback mechanisms.Help maintain a positive and inclusive workplace culture by promoting employee engagement and satisfaction including responses through engagement platforms.Maintain knowledge and update contents of the credit union team member handbook and related employment policies to provide an effective resource in accessing and understanding organizational policies and procedures.Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance.Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability necessary for this position.
Reasonable Accommodations
The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodation may be made to enable individuals with disabilities to fulfil the essential job requirements, physical demands and do so within our work environment.
Education
Bachelor’s Degree or HR certification - Preferred
Experience
3 to 5 years of experience in essential duties.
Skills & Abilities
Excellent knowledge of HR practices and principles, and all applicable recruitment and employment safety laws and regulations in the US.
Experience with recruiting and retaining talent
Experience with administering and maintaining performance
Ability to handle multiple tasks concurrently
Strong interpersonal skills
Strong oral and written communication skills
High level of integrity
Strong analytical and problem-solving skills
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and / or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and / or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Must be able to always remain calm and professional, understanding that members may express emotional frustration when the credit union cannot meet their specific requests.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
