What are the responsibilities and job description for the Assistant Store Manager for Customer Experience position at Community Choice Financial Family of Brands?
Company Overview
We are one of America's largest consumer lending companies, providing vehicle title-secured loans/pawns, in-store personal loans, and facilitating online personal loans. Our mission is to help people get the cash they need to achieve their goals.
Job Description
As a Store Manager, you will play a vital role in delivering exceptional customer experiences and driving store success. You will be responsible for managing account management and recovery processes, developing customer relationships, and growing the store through business partnerships and events.
Responsibilities and Requirements
- Develop customer relationships to build new business, maintain store profitability, and increase brand loyalty and recognition.
- Manage overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
- At least two years of experience in customer service, sales, or retail.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
