What are the responsibilities and job description for the Bilingual Customer Service Specialist position at Community Choice Financial Family of Brands?
Join Speedy Cash as a Bilingual Customer Service Specialist!
At Speedy Cash, we pride ourselves on being more than just a financial service provider; we are a trusted partner for hardworking individuals seeking fast and dependable financial solutions. In your role as a Customer Service Specialist, you will be essential in creating exceptional in-store experiences and building strong connections with our diverse customer base.
Key Responsibilities :
- Establish and nurture customer relationships to encourage repeat business.
- Accurately review, validate, and process various customer transactions, including check cashing, money transfers, and payments.
- Proactively promote customer success by offering tailored financial services that meet their unique needs.
- Enter and manage customer information accurately in our Point-of-Sale (POS) system.
- Generate new business through daily inbound and outbound call campaigns.
- Support customer account management and collections, including payment acceptance and appointment scheduling.
- Keep our store environment clean and inviting to enhance the customer experience.
- Follow all office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
- Adhere to company policies, procedures, and all relevant laws and regulations.
- Participate in ongoing training to keep up-to-date with evolving products and services.
- Work effectively in a lively and fast-paced setting, juggling multiple tasks while meeting individual and team performance goals.
- Maintain a full-time work schedule, with regular attendance, including weekends. This position requires at least 40 hours a week.
Qualifications :
Preferred Qualifications :
What We Offer :
About Us :
Since 1987, our mission has been to deliver exceptional customer experiences through our financial services, which include loans, money orders, wire transfers, and check cashing. We are dedicated to helping individuals achieve their financial needs promptly and reliably.
Note : This job description is not an exhaustive list of all responsibilities and duties required, and it may be updated as necessary. Candidates from diverse backgrounds are encouraged to apply. Speedy Cash is an equal opportunity employer.
Salary : $5,000 - $10,000
