What are the responsibilities and job description for the Customer Relations Specialist position at Community Choice Financial Family of Brands?
Overview : At Speedy Cash, we are more than just a financial service provider; we consider ourselves a trusted ally to hardworking customers seeking quick and reliable solutions to their financial needs. As a Customer Relations Specialist, you will be integral to our dynamic environment, forging strong connections with our diverse customer base and ensuring a seamless, exceptional in-store experience.
Responsibilities :
- Build and nurture relationships with customers to encourage repeat business and foster loyalty.
- Accurately process a variety of customer transactions, including check cashing, money transfers, and customer payments.
- Proactively support customer success by providing tailored financial services that match their lifestyle.
- Maintain accurate and up-to-date customer information in our Point-of-Sale (POS) system.
- Generate new business through daily inbound and outbound call campaigns.
- Support customer account management by accepting payments, monitoring accounts, and scheduling appointments.
- Ensure the cleanliness and professional appearance of the store to enhance customer experience.
- Adhere to security protocols and follow proper opening and closing procedures, including cash management.
- Comply with company policies, as well as local, state, and federal regulations.
- Engage in continuous learning to stay updated on evolving products and processes.
- Effectively multitask in a fast-paced environment to meet individual and team performance standards.
- Commit to a full-time schedule with in-person attendance, including weekends, with at least 40 hours per week.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
Note : Benefits are subject to change. Specific terms and conditions apply to eligibility requirements.
About Us :
The Community Choice Financial® Family of Brands is a leader in offering financial services to unbanked and underbanked consumers. CCF is the parent company of various brands, including Cash 1®, Check Into Cash®, and Speedy Cash®, with over 1,700 retail locations across 20 states. We are dedicated to meeting your short-term financial service needs when you need assistance most.
Important : The Community Choice Financial® Family of Brands will never request banking or payment information during the interview or hiring process, nor will interviews be conducted via text message. All official correspondence will come from designated company email domains.
The Community Choice Financial® Family of Brands is an equal opportunity employer, committed to providing an inclusive workplace free from discrimination of any kind.
