What are the responsibilities and job description for the Customer Support Specialist position at Community Choice Financial Family of Brands?
Overview : As a Customer Support Specialist, you will be a vital part of providing outstanding service to our valued customers, both new and returning, as they navigate our financial products. You will embody our core values and participate in initiatives that promote customer satisfaction, store growth, and your own professional development. Your energetic and customer-oriented demeanor will help cultivate a positive, welcoming atmosphere, empowering you to build a fulfilling career with opportunities for advancement based on performance.
Responsibilities :
- Deliver an outstanding customer experience throughout the entire loan or pawn process by informing customers and making personalized recommendations that meet their financial needs.
- Support customer account management (collections) by processing payments, scheduling, and managing customer appointments.
- Achieve company performance goals by developing business relationships, obtaining referrals, and engaging in community and in-store events.
- Foster customer relationships to drive new business, enhance store profitability, and strengthen brand loyalty.
- Accurately enter and maintain customer information within the Point-of-Sale system.
- Ensure compliance with company policies, procedures, and relevant local, state, and federal regulations.
- Participate in continuous training to remain current on our products and processes.
- Thrive in a fast-paced environment while managing multiple tasks to meet both individual and team performance objectives.
- Utilize strong interpersonal skills to effectively communicate and collaborate with customers and team members at all levels.
- Commit to a full-time work schedule with regular in-person attendance, including some weekend shifts, totaling at least 40 hours per week.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
About Us :
The Community Choice Financial® Family of Brands is a leading retailer of financial services aimed at unbanked and underbanked consumers. We operate under various brands, including Cash 1®, Check Into Cash®, CheckSmart®, and many more, with over 1,700 retail locations and numerous online products across 20 states. We are dedicated to providing access to short-term financial services to individuals when they need it most.
Important : Please note that the Community Choice Financial® Family of Brands will never request banking or payment information during the hiring process. Official communications will only come from designated email domains. For in-store positions, remote work is not available.
Community Choice Financial® is committed to a diverse and inclusive workplace, free from discrimination based on any characteristic protected by law. We welcome candidates of all backgrounds to apply.
