What are the responsibilities and job description for the Customer Support Specialist position at Community Choice Financial Family of Brands?
Join Our Team at Rapid Cash!
At Rapid Cash, we are dedicated to being more than just a financial service provider; we are a trusted partner for hardworking individuals seeking quick and trustworthy financial solutions. As a Customer Support Specialist, you will be essential in our fast-paced environment, where building relationships with our diverse customer base is key to ensuring seamless transactions and outstanding in-store experiences.
Your Responsibilities :
- Establish connections with customers to foster lasting relationships that encourage repeat business.
- Review, validate, and accurately process customer transactions including check cashing, money transfers, and payments.
- Enhance customer success by proactively offering personalized financial services tailored to their needs.
- Maintain precise customer information in our Point-of-Sale (POS) system.
- Drive new business through daily inbound and outbound call campaigns.
- Assist with customer account management and collections, including handling payments and monitoring appointments.
- Ensure that both the internal and external appearance of the store meets cleanliness standards to elevate the customer experience.
- Follow security protocols and execute appropriate opening and closing procedures, including managing the vault and cash drawer.
- Adhere to company policies, procedures, and all relevant laws and regulations.
- Engage in continuous training to stay updated on our evolving products and processes.
- Thrive in a dynamic environment, managing multiple tasks effectively to achieve both individual and team goals.
- Commit to a full-time work schedule of at least 40 hours per week, including weekends.
Qualifications :
Preferred Skills :
What We Offer :
About Us :
The Community Choice Financial® Family of Brands, including Rapid Cash, is a key provider of financial services for unbanked and underbanked consumers across more than 20 states. With over 1,700 retail locations, we are committed to offering essential short-term financial services to those in need.
Important : Our hiring process will never require you to provide banking or payment information. For inquiries, only official emails will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. Please note that this position requires in-person attendance; remote options are not available.
The Community Choice Financial® Family of Brands stands committed to fostering an inclusive workplace free from discrimination based on various characteristics, encouraging candidates from all backgrounds to apply.
