What are the responsibilities and job description for the Director of Quality Assurance position at Community Choice Financial Family of Brands?
Overview
Director of Quality Assurance
Carrollton, TX
Position Summary
The Director of Quality Assurance is responsible for leading Quality Assurance teams who are committed to on-time delivery of reliable, high-quality software releases that meet or exceed expectations. This is a working manager role that requires a blend of technical expertise and leadership skills to ensure the continuous delivery of high-performing software releases. The successful candidate will show experience fostering high-performing teams and close collaboration on influence with development, UAT, IT, and product teams to establish robust testing practices, drive automation, and champion quality across the software development lifecycle (SDLC).
Responsibilities
Our Benefits Include*
Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish ; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight , and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax ®, TitleBucks ®, InstaLoan ® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate . Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
Director of Quality Assurance
Carrollton, TX
Position Summary
The Director of Quality Assurance is responsible for leading Quality Assurance teams who are committed to on-time delivery of reliable, high-quality software releases that meet or exceed expectations. This is a working manager role that requires a blend of technical expertise and leadership skills to ensure the continuous delivery of high-performing software releases. The successful candidate will show experience fostering high-performing teams and close collaboration on influence with development, UAT, IT, and product teams to establish robust testing practices, drive automation, and champion quality across the software development lifecycle (SDLC).
Responsibilities
- Develop and implement comprehensive QA strategies and practices in alignment with peers for CCFI’s internally developed systems (loan management, customer servicing, and online web portals) and third-party integrations (loan management systems, underwriting APIs, and payment processor APIs)
- Lead, mentor, and manage performance of QA and Automation Analysts, fostering a culture of collaboration, innovation, and accountability
- Oversee the design, development, and operationalization of automated testing frameworks, CI/CD and tools to ensure continuous growth in testing capabilities and reliable testing processes
- Collaborate with cross-functional teams, including developers, UAT, product managers, IT, and DevOps, to integrate QA processes into our Scrum and Kanban SDLC
- Ensure software releases are on-time, thoroughly tested, and meet or exceed quality standards before deployment to private AWS and Azure cloud environments
- Define, monitor and evangelize key performance indicators (KPIs) for the QA team, ensuring continuous improvement and dashboard visibility to quality and delivery timelines
- Act as a hands-on leader, participating in test planning, execution, and troubleshooting as needed to support the team and resolve complex issues
- Stay current with industry trends, tools, and best practices in QA, automation, and financial services technology to drive innovation within the team
- Manage resource allocation, hiring, and professional development to build a high-performing and scalable QA organization
- Provide regular updates to senior leadership on QA progress, risks, and quality metrics
- Understand applicable company policies, procedures and other job-specific instructive documents and materials
- Conduct business, perform job duties, and provide oversight in a manner consistent with the requirements set forth in all company policies, procedures and other directives, and in compliance with legal and regulatory requirements
- Complete all compliance training assigned to them to understand the key provisions of law, regulation and internal policies and procedures applicable to their job duties, as well as the impact of non-compliance on the company’s reputation and success
- Raise concerns about any practice(s) believed to be a violation of, or inconsistent with, company policies, procedures or other directives, or in violation of legal or regulatory requirements
- Monitor processes and procedures to ensure safety and compliance
- Bachelor’s Degree in IT, Computer Science, Business, or related degree from an accredited college or university, or equivalent work experience.
- 4 years of enterprise work experience with software test and automation with at least 2 years over this time in a senior or leadership or manager role
- 2 years leading high performing QA teams responsible testing and deployment of cloud hosted Web, Mobile, Desktop, OLTP, services/API, and Database/Data Wearhouse and managing related deliverables
- Proven track record of building and leading high-performing QA and Automation teams in a fast-paced, agile environment.
- Familiarity with financial services software, including loan management systems, payment processing, and underwriting APIs.
- Hands-on experience with scripting or programming languages (e.g., Java, C#, .NET or JavaScript) and CI/CD tools (e.g., Azure DevOps, GitLabs).
- Selenium, AccelQ, Perfecto, Appium, Postman, or Azure Test Plans
- Deep understanding of Scrum and Kanban methodologies and how QA integrates into the SDLC.
- Experience in defining, creating and using test reporting results, metrics and dashboards to facilitate organizational improvement
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Excellent verbal and written communications skills required
- Confident self-starter that can embrace business objectives and team goals while taking quality assurance projects to completion
- Ability to work proactively in a fast-paced, dynamic environment and even better - that you love the fast pace.
Our Benefits Include*
- Uncapped Flexible Paid Time Off
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Professional Development and Mentor Programs plus Ongoing Training Resources
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Performance-based career advancement
- Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish ; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight , and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax ®, TitleBucks ®, InstaLoan ® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate . Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
