What are the responsibilities and job description for the Financial Services Customer Support Agent position at Community Choice Financial Family of Brands?
Overview : As a Financial Services Customer Support Agent, you'll create meaningful connections while offering a diverse range of financial products and services to our valued customers. Our customers rely on us for prompt and dependable financial solutions, and your expertise in cash handling, attention to detail, and professional engagement will reflect our mission and help you advance your career.
Responsibilities :
- Develop strong customer relationships that promote repeat business.
- Accurately review, validate, and process customer transactions including check cashing and money transfers.
- Provide personalized financial services that align with customers' lifestyles to enhance their success.
- Enter and meticulously maintain customer information within our Point-of-Sale (POS) system.
- Build new business opportunities through daily inbound and outbound call campaigns.
- Support customer account management and collections by efficiently handling payments and appointments.
- Uphold store appearance and cleanliness standards to enrich the customer experience.
- Ensure security by following proper opening and closing procedures, managing the vault and cash drawer accurately.
- Comply with company policies, procedures, and all relevant laws and regulations.
- Engage in continual training to stay updated on evolving products and processes.
- Thrive in a dynamic environment, managing multiple tasks while meeting performance standards.
- Commit to a full-time work schedule with regular attendance, including weekends, amounting to at least 40 hours per week.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
About Us :
The Community Choice Financial ® Family of Brands is a leading retailer of financial services targeting unbanked and underbanked consumers. CCF is the parent company of several brands and has over 1,700 retail storefronts along with online products available in 20 states. We are dedicated to providing necessary short-term financial solutions to customers across the country.
The information provided herein does not encompass all duties and responsibilities, nor all skills and abilities needed. Job descriptions may be revised by the Company at any time.
Important : The Community Choice Financial® Family of Brands will never ask for banking information during the interview process. All emails will originate from specified domains, and in-store positions are in-person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on any characteristic protected by law. Candidates from all backgrounds are welcome to apply.
