Retail Store Leader

Retail Store Leader

Community Choice Financial® Family of Brands

As a Retail Store Leader, you will utilize your exceptional leadership skills to inspire and elevate your team, ensuring that they excel in their roles while upholding the highest quality standards. Reporting to the General Manager, you will be their pivotal support and efficiently manage daily operations in their absence. Your positive influence on store performance will be achieved through outstanding account management, innovative marketing efforts, and strict compliance standards, all while delivering an unparalleled customer experience in a dynamic environment. We are committed to your professional growth and will provide you with continuous training and development opportunities to advance your career.

Key Responsibilities :

• Coach, lead, and empower store employees to drive new business and enhance growth by delivering comprehensive training on systems, company standards, account management, collections, job responsibilities, and performance metrics.
• Initiate and exemplify local marketing strategies, leverage business-to-business partnerships, secure referrals, and engage in community events to enhance store revenue.
• Ensure compliance with quality standards and local / state regulations by auditing agreements and transactions, as well as participating in compliance reviews as directed.
• Oversee office security, including cash management processes, documenting cash discrepancies, maintaining inventory, and following proper opening and closing protocols.
• Evaluate and process loan applications, assessing risk within established limits.
• Contribute to the hiring process by selecting, reviewing, and onboarding new employees.
• Design work schedules that align with store budgets and operational needs to ensure optimal staffing.
• Address complex customer inquiries with integrity and professionalism.
• Monitor store appearance and coordinate maintenance services, ensuring effective display of seasonal and promotional materials.
• Thrive in a fast-paced environment, managing multiple tasks efficiently to meet performance standards.
• Utilize strong interpersonal communication skills to engage with customers and team members.
• Maintain a full-time schedule, including some weekend availability, is essential for this position.

Qualifications :

Preferred Skills :

What We Offer :

At Community Choice Financial®, we are dedicated to fostering an inclusive workplace environment that encourages candidates from all backgrounds to apply. We are an equal-opportunity employer.