What are the responsibilities and job description for the Retail Store Leader position at Community Choice Financial Family of Brands?
Overview : As a Retail Store Leader, you will utilize your strong leadership skills to coach, train, and mentor your team, ensuring they excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will act as their right hand and manage daily operations in their absence. You will play a key role in enhancing overall store performance by demonstrating excellence in account management, marketing, and compliance, while providing an exceptional customer experience in our fast-paced environment.
Responsibilities :
- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and company policies.
- Assess risks associated with financial transactions, accurately process loan / pawn applications, check cashing transactions, and ancillary products.
- Build and maintain customer relationships through daily inbound and outbound call campaigns to drive business, bolster store profitability, and enhance brand loyalty.
- Maximize customer satisfaction by offering ancillary products that meet their needs.
- Ensure security protocols are followed, and conduct proper opening and closing procedures, including managing the vault and cash drawer.
- Oversee account management and recovery processes, while emphasizing customer service to minimize loss and charge-off accounts, including collection calls.
- Maintain compliance with company policies and local, state, and federal regulations through store audits, reporting, and compiling financial data.
- Ensure the store environment is clean, appealing, and well-maintained, addressing basic facility needs and scheduling maintenance services as necessary.
- Assist in managing daily operations in the General Manager’s absence.
- Adapt quickly to the dynamic needs of a fast-paced environment and handle multiple tasks effectively to meet performance standards.
- Maintain a full-time work schedule with consistent in-person attendance, including weekends, totaling a minimum of 40 hours per week.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may revise the job description at any time and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Important : The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Any official email correspondence will come from @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
