What are the responsibilities and job description for the Seeking Assistant Store Manager position at Community Choice Financial Family of Brands?
Assistant Store Manager
Lead a team to excel in their roles and uphold high-quality standards in a fast-paced environment.
Key Responsibilities:
- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
- Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Requirements:
- Minimum one year customer service, retail, and/or sales experience.
- Hands-on cash management experience.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Benefits:
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
About Check Into Cash:
For over 30 years, Check Into Cash has served as a national leader in short-term credit solutions. We offer a variety of money services to help families meet their ever-changing financial needs.
